Free, convenient and secure delivery
Delivery of your device is completely free and, when you buy online, you can choose to have your order delivered to any UK address or any EE store where our fully trained advisors can help you get set up and transfer your photos and contacts free of charge.
Find your nearest store here.
When your order is dispatched, DPD will notify you of your 1-hour delivery time slot. You can then change the day it is delivered or choose from over 2500 local DPD Pickup shops if your allocated timings or selected address are no longer convenient.
Once you’ve got your device, you get a 14-day cooling off period and, if you do want to return it, we’ll refund any payments, cancel your contract or refund any unused pay as you go credit (terms and conditions apply).
Good as New
Good As New smartphones and tablets are selected from customer returns and come in their original opened packaging, with each device fully tested and the data reset. We only re-sell phones and tablets that have been returned to us within 14 days.
Due to the nature of our testing and screening process, delivery of our Good As New devices may on take a little longer (up to 14 days). But don't worry, we'll let you know by email if this happens.