The Legal bit
On every EE contract the monthly price plan charge will be increased by RPI in March of each year. Other prices, such as call charges and Roaming costs, may also go up during your plan. Your first annual RPI increase will take place in March 2017.
Terms and conditions
¹ Annual Upgrade: Getting the newest phone is easy. After 12 months you just bring the handset you are getting now in to one of our stores, and providing it’s in good condition and full working order, you can hand it back and upgrade there and then to a new 24 month plan at the same or higher cost. Available to new and upgrading customers taking a 25GB or 40GB 4GEE Max Plan on an iPhone 7 or iPhone 7 Plus on a 24 month contract. Not available with Family & Friends, PERK or 10% Multi-line discount. Upgrade after 12 months must be to a new 24 month plan at the same or higher cost. Phones are subject to availability at the time you want to upgrade. Upgrade in selected EE stores only. At upgrade you must return the phone we provided to you in full working condition and free from cosmetic defects else you may be charged. Phone must not be Activation Locked via an iCloud account. Device cannot be returned so ensure all contacts and data has been backed up. See ee.co.uk/annualupgrade for full details and terms.
Roaming countries included within 4GEE Plans and 4GEE Max Plans: Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
Pay Monthly Mobile Plans: 24 month plan. Monthly charges assume online billing & Direct Debit payment. The monthly price shown will be adjusted every year in your March bill by the January Retail Price Index figure announced in February that year. You own device 6 months from plan start date.
WiFi Calling: EE pay monthly customers with compatible phone only (check compatibility here). WiFi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your EE price plan, see ee.co.uk/priceguides.
Data boost: Available to new and existing Pay Monthly mobile customers who sign up to a home broadband plan. Not available with 30 day SIM Only plans or non-lead sharer plans.
BT Sport app: The app is made available to pay monthly customers on 4GEE handset, SIM only phone and tablet plans as a 30 day rolling Add-On. If you’re a 4GEE WiFi customer, including SIM Only, you’re not eligible for the Add-On. To use the app customers must have a smartphone or tablet containing an EE SIM. All devices must use Android 4.3, Windows 10 or iOS 8 operating systems. Some in-app functionality is restricted on Windows 10. The Add-On costs £5 a month. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance.
Three months free: Available to customers on consumer and small business plans requesting the BT Sport Add-On for the first time. If you’ve previously benefited from our six months’ free offer, you won’t be eligible. The Add-On is available for three consecutive months. The three months starts as soon as we receive your request for the Add-On or from the date you join or upgrade your price plan. If the Add-On is removed from your account at any point during the three month period, you’ll be unable to get the Add-On again free of charge. At the end of the free period, you’ll be automatically charged for the Add-On but can cancel at any time. The offer is non-transferable.
Please search for “Pay Monthly Price Plans” on our terms and conditions hub.
Apple Music: Individual Apple Music subscription Add-On free for 6 months for customers joining or upgrading to a new EE Pay Monthly or SIM only phone plan and adding the Add-On to their account for the first time. Must be added within 30 days of joining or upgrading. After 6 months membership automatically renews and you’ll be charged £9.99 a month unless you cancel. If removed from your account during the free period, you’ll be unable to get the Add-On again free of charge. Requires handset using either iOS 8.4 or higher, or Android 4.3 or higher. Apple ID required for full functionality. Data usage will decrement your data allowance. Apple Music is for your personal, non-commercial use in the UK only. This offer is non-transferrable. Not available with any other Apple Music subscription offer. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms.
Full terms and conditions >
4G in more places: Mobile only. 4G speeds depend on location & number of users. Check your coverage at ee.co.uk/coverage. Compatible device required. Based on results from the RootMetrics® UK RootScore® Report: Jan – June 2016. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducing over 33K randomly sampled test cycles. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit rootmetrics.co.uk for more details