Reinventing broadband

What does it take to switch to EE?

Enter your postcode in our availability checker to check the speeds available to your home, choose your plan, enter your details and we'll take care of the rest.

Will I be able to keep my existing landline number?

You can usually keep your landline number. If you provide us with your existing landline number when you're completing your order, we'll let you know.

What if I need a new phone line?

If you need a new phone line, we'll let you know while you're making your order, and you can request an appointment for an engineer to install one. We'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.

How long will it take for my router to arrive?

Your new router and Quick Start Guide will arrive by post before your broadband switches to EE. And you won't need to wait in for a delivery as our Bright Box and Smart Hub routers have been designed to fit through most letterboxes.

How do I get help with my broadband?

Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited home broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

These introductory offers are available to customers joining EE broadband for the first time. Offers are not transferable. All plans have 18 month minimum terms, are for consumers only and are subject to credit check and availability. All charges assume online billing. £50 charge applies if a new phone line is required. See our full terms at ee.co.uk/terms.

Equipment: You own the router (and Apple 4K TV box, if applicable) 14 days after activation of your broadband service. If you choose to cancel within the 14 days, you will be required to return any equipment received and may have to cover the cost of return.

Out of contract broadband prices: From month 19 the monthly prices will be - Standard Broadband £32; Fibre £37; Fibre Plus £42; Fibre Max 145 £49; Fibre Max 300 £54.

Broadband and Apple TV 4K with BT Sport: Standard Broadband £34 a month, £47 a month from month 19; Fibre £38, £52 a month from month 19; Fibre Plus £42, £57 a month from month 19; Fibre Max 145 £50, £64 a month from month 19; Fibre Max 300 £57, £69 a month from month 19.

Average speeds: based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed and see whether you can get our Fibre and Fibre Max plans using the post code checker above.

Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019).

Data Boost: 5GB available to: (1) new and existing pay monthly phone customers on a SIM plan (minimum 12 month term), (2) new and existing customers on a 4G pay monthly phone plan who sign up to Standard, Fibre or Fibre Plus Broadband, or 4GEE Home (3) new and existing customers on a 5G pay monthly phone plan who sign up to Standard broadband. 20GB available to: (1) new and existing customers on a 4G pay monthly phone plan who sign up to Fibre Max (2) new and existing customers on a 5G pay monthly phone plan who sign up to Fibre, Fibre Plus or Fibre Max, or 4GEE Home. 5GB/20GB boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 day SIM plans or non-lead sharer plans. You’ll lose the data boost if you cancel your home broadband plan or pay monthly phone plan or switch to a 30-day SIM plan. You will lose the 20GB boost if you move to a SIM plan or a non-Fibre Max plan. To retain your data boost when you upgrade or change your pay monthly phone plan, your home broadband plan must still be active, and you must be moving to or remaining on a pay monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.

Apple TV 4K with BT Sport: Available to EE pay monthly mobile and 12 and 24 month SIM plan customers signing up to a new broadband plan. If you cancel your pay monthly mobile plan your access to BT Sport will continue while you remain on your current broadband plan. Your access may be temporarily disrupted when your mobile service ceases. If you have BT Sport as an add-on or a Swappable on a Smart Plan, it will be removed from your account. Not all content is available in 4K or 4K HDR. HDR compatible device required. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atomos-capable devices. Third party subscriptions may be required to access some content.

BT Sport: Initial registration must be carried out on a smartphone containing an EE SIM. Devices must use at least Android 4.1, Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. After registration your BT ID can be used to access BT Sport on your Apple 4K TV and other compatible devices. Stream on up to two compatible devices simultaneously. You’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available on the BT Sport app may change from time to time. When you download and use the BT Sport app on a mobile device, you will use data that may decrement from your price plan’s inclusive allowance.

Calls: If you choose a fibre broadband plan without a landline, you will have no landline calls service included. You will have no dial tone and will not be able to make or receive calls including calls to emergency services. Our standard broadband plans include a landline service but do not come with inclusive calls as standard and if you do not purchase a calling add-on then any calls you make will be charged at our standard call rates, which can be found in our price guide at ee.co.uk/homepricing. You can choose to purchase one of our range of calling add-ons: anytime calls to UK landlines, anytime calls to UK landlines and mobiles; or anytime UK and International calls.. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling. If you have an active calling add-on and call 0845 or 0870 numbers at any time, we’ll cover the cost of the EE access charge. All calls are rounded up to the nearest minute, excluding fixed fee calls, those that are free, or for calls to service number. Our calls are for normal person-to-person use from your landline and are subject to your acceptance of our Network Terms. We monitor use in accordance with those terms; if you appear to be using our services for improper purposes, we reserve the right to monitor your usage and/or suspend or terminate your service.

Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £34.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.

Early cancellation credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.

UK’S NO.1 NETWORK 7 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H1 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.