UNLIMITED BROADBAND

What does it take to switch to EE?

It couldn't be easier to join us. Simply enter your landline number and/or postcode in our Availability Checker to check the speed available to your home, choose your package online, enter your details and we'll take care of the rest.

Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my router to arrive?

Your new router and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won't need to wait in for a delivery as our Bright Box and Smart Hub routers have been designed to fit through most letterboxes.

Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

These introductory offers are available to customers joining EE broadband for the first time.

We will own the broadband router we provide to you until 14 days after activation of your broadband service. After that, you own the router. If you choose to cancel within the 14 days, you will be required to return any equipment received and may have to cover the cost of return.

£20 Standard Broadband: £20 a month, including £19 line rental (18 month contract). £32 a month from month 19. See our Price Guide for info at ee.co.uk/terms. Our standard broadband terms apply, check them out at ee.co.uk/terms. CPI changes apply. 

Fibre and Fibre Max offers: Available for customers living in our fibre network area. Consumer plans only. For all our Fibre plans, how fast your Fibre Broadband will be will depend on a couple of things; firstly, how far you are from the nearest street cabinet that connects you to our network; and secondly, how many other people are using the network at the same time as you. Our Fibre Max broadband plans utilise a new technology known as “G.fast”, so to join one of these plans, you’ll need to live in an area which is enabled for G.fast. Our fibre broadband terms apply, check them out at ee.co.uk/terms. CPI changes apply. 

£23 Fibre Only: £23 a month, including £19 line rental (18 month contract). £37 a month from month 19. See our price guide for info ee.co.uk/terms.

£27 Fibre Plus: £27 a month, including £19 line rental (18 month contract). £42 a month from month 19.  See our price guide for info ee.co.uk/terms. 

£36 Fibre Max 1: £36 a month, including £19 line rental (18 month contract). £49 a month from month 19. See our price guide for info ee.co.uk/terms. 

£43 Fibre Max 2: £43 a month, including £19 line rental (18 month contract). £54 a month from month 19.  See our price guide for info ee.co.uk/terms. 

Fibre Max 2 (Average speed of 300Mbps) is up to 28 times faster than UK standard broadband: EE Fibre Max 2 Broadband average download speed of 300Mbps compared with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019). Fibre Max 1 (Average speed of 145Mbps) is up to 13 times faster than UK standard broadband: EE Fibre Max 1 Broadband average download speed of 145Mbps compared with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019). Average speeds of 10Mb/s, 36Mb/s, 67Mb/s, 145Mb/s and 300Mb/s based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary by location. Check your speed at https://shop.ee.co.uk/broadband.

Data Boost: 5GB available to new and existing Pay Monthly phone customers who sign up to a Standard, Fibre, Fibre Plus Home Broadband or 4GEE Home plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Data allowance boosted by 20GB if you have a Pay Monthly phone plan and Fibre Max Broadband. Not available with 30 day SIM Only plans or non-lead sharer plans. You’ll lose the data boost if you cancel your Home Broadband plan or Pay Monthly phone plan, or switch to a 30 day SIM Only plan. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your Home Broadband must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.5GB Data Boost Worth £12.99 a month: Based on the cost of 1x 5GB add-on that lasts up to a month for a pay monthly customer.20GB Data Boost Worth £39.98 a month: Based on the cost of 2x 10GB add-ons that last up to a month for a pay monthly customer. 10GB add-ons cost £19.99 each. 

Standard Broadband and Apple TV 4K with BT Sport: available to EE Pay Monthly mobile and 12 and 24-month SIM plan customers signing up to a new Broadband plan.  If you cancel your Pay Monthly mobile plan your access to BT Sport will continue whilst you remain on your current Broadband plan.  Our broadband terms apply. You own the Apple 4K TV equipment 14 days after activation of your Broadband service. BT Sport:  Stream on up to two compatible devices simultaneously.  You’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. Content available on the BT Sport app may change from time to time. Offer not transferable.  Further terms apply, see ee.co.uk/terms