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You're in for a treat (or three) when you add broadband with us.
Get a super deal on 36Mb/s Fibre now. 24 months. £0 set-up.
You're in for a treat (or three) when you add broadband with us.
With EE Full Fibre broadband there's no need for a landline, so we won’t make you pay for one. Thanks to the UK's most reliable broadband technology, you can rest assured your connection will be rock solid.
Our cutting-edge tech gives you an ultrafast gigabit connection, with the strength to connect 100 devices at once. Stream a 4K show, while gaming online, Zoom calling friends and live streaming on Instagram - just to get started!
Add Smart WiFi for a better connection. Our WiFi-boosting discs will reach even the trickiest corners of your home, and the additional 4GEE WiFi Mini means never having to rely on open networks again.
We'll contact your current provider and will give you £50 credit if you're charged for early cancellation.
All our plans come with a year's free subscription to Norton Security Premium, protecting up to 10 devices.
Our call centres are based in the UK and Ireland, and our app makes managing your broadband super simple.
A solution to slow home broadband.
The first 5G branded router.
Instant connection wherever you are.
*The monthly price shown and all out of bundle charges and add-ons will increase from March every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. See ee.co.uk/increase for details.
10% Discount: Available to Pay Monthly mobile customers taking EE Broadband for the first time or agreeing to a new minimum term. 10% discount applied to monthly price for first 24 months. After 24 months discount is removed. Further terms apply, see ee.co.uk/terms.
With landline: See terms for calling add-ons.
Without landline: No landline calls service included. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.
Standard Broadband: Only available with landline.
Full Fibre Broadband: Only available without landline for customers living in premises enabled for full fibre from EE. Next-day activation available where an existing full fibre service is not in place. Orders must be placed before 1:30pm.
Out of contract broadband prices: From month 25 the monthly prices will be - Standard Broadband £32; Fibre £37; Fibre Plus £42; Fibre Max 100 £49; Fibre Max 300 £54.
Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 9.8Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2020).
5GB Data Boost: Available to new and existing Pay Monthly phone or 12-month SIM Only plan mobile customers who sign up to 4GEE Home or fixed broadband plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your 4GEE Home or broadband plan. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home or EE broadband must still be active and you must be moving to an eligible Pay Monthly plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
20GB Data Boost: (Fibre Max): Available to new and existing Pay Monthly phone customers who sign up to a Fibre Max broadband plan. Not available with SIM Only plans, non-lead sharer plans or 4GEE Home devices. You’ll lose the data boost if you cancel your Fibre Max Broadband or Pay Monthly phone plan, or switch to a Pay Monthly SIM Only plan. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your Fibre Max Broadband must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
20GB Data Boost (5GEE Home Router Plan): Available to new and existing Pay Monthly phone customers who sign up to a 5GEE Home Router plan. Data allowance boosted by 20GB. Not available with 30 day SIM Only plans or non-lead sharer plans. You’ll lose the data boost if you cancel Home Broadband plan or Pay Monthly phone plan, or switch to a 30 day SIM Only plan. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your 5GEE Home Router plan must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. It can take up to 30 days from 5GEE Home Router plan account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time
Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £39.99). Set “Auto-Renewal” to “off” in your Norton account to avoid subscription charges. Minimum system requirements apply. For more details, including a full list of features, see ee.co.uk/nortonsecurity.
Early Cancellation Credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.
No.1 for Customer Service: Independent research company Research Now SSI conducted customer satisfaction surveys across the UK, to which 6,331 people responded between December 2017 and November 2018. The survey asks how satisfied customers are with the quality of service offered by their broadband providers' contact centres, and it shows that EE are #1 in the Market.
Xbox Game Pass Ultimate and EE Gamer’s Data Pass offer: EE Pay Monthly Mobile handset, SIM and Tablet customers taking or upgrading to an eligible EE Broadband plan on a new 24 month minimum term contract entitled to Xbox Game Pass Ultimate and Gamer’s Data Pass for 6 months with Full Fibre 500 or for 12 months with Full Fibre 900. Offer cannot be redeemed for cash or exchanged. Not available with any other Xbox Game Pass Ultimate offer from EE. If you cancel your EE Broadband the Xbox Game Pass Ultimate and Gamer’s Data Pass will be removed from your account at the end of the offer period. If you cancel your EE Pay Monthly Mobile plan at any time, they will be removed immediately. You will retain access to Xbox Game Pass Ultimate until the next monthly renewal date After the offer period you will automatically be charged monthly (currently £10) on your EE Pay Monthly Mobile bill for Xbox Game Pass Ultimate. You can cancel at any time. EE Gamer’s Data Pass will be removed from your account after the offer period and data whilst playing games as set out below will then be deducted from your inclusive allowance. Xbox Game Pass Ultimate: Email sent up to 14 days after order with a link to activate subscription. Microsoft Account required. Console or Windows 10 PC required to use Xbox Live and Game Pass. Cloud Gaming (beta) requires a handset using at least Android 6.0 and cannot be used on Huawei HMS only devices. Compatible devices subject to change. Xbox Game Pass Ultimate is for your personal, non-commercial use only. Microsoft terms apply. Gamer’s Data Pass: Data used whilst playing games on your EE mobile device such as Pokémon Go, FIFA Mobile, Star Wars Galaxy of Heroes, Harry Potter: Wizards Unite and streaming content on Twitch whilst in the countries included in your Plan allowance will not be deducted from your plan’s inclusive data allowance during the offer period. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content via the Gamer’s Data Pass may change from time to time. Further terms apply, see ee.co.uk/terms
Mobile Broadband
4GEE/5GEE Home Router: Indoor use only. Compatible laptop/tablet and 4G/5G coverage required, see ee.co.uk/why-ee/mobile-coverage. Available on 24 month minimum term or 30 day contract. Subject to credit check. Plans are for mobile internet in a fixed location. Supports up to 32 compatible devices. Signal range up to 30m. The more devices you have connected to your 4G/5GEE Home Router at the same time, the slower your internet connection will be. Access to our fastest available speeds. 4G/5G speeds depend on the location of your router (we recommend you place your router on or near a window sill), the number of users and plan. Equipment may be different from that shown. Further terms apply, see ee.co.uk/terms.
4GEE External Antenna: 4GEE External Antenna: 4GEE Antenna may boost 4G signal within your home. The aerial will be positioned on an exterior wall of your property. You must be the owner of the property or you have the permission from the owner. Installation charge £100, includes £10 non-refundable call out charge A 5m cable will run from the aerial to the back of your 4GEE Home Router. For full terms on 4G External Antenna please see ee.co.uk/terms.
Smart Wifi
Smart Wifi: 24 month minimum term applies. You own the Smart WiFi disc and 4GEE WiFi mini device after 6 months. Discs: one disc provided when you take Smart WiFi. Up to 2 further Discs if required delivery charge of £6.99 may apply. 4GEE WiFi mini: includes SIM preloaded with 2GB monthly recurring data allowance. Data lasts 30 days or until used. Allowances don’t roll over. 3G and 4G coverage required, check ee.co.uk/coverage. Supports up to 20 compatible devices. Signal range up to 10m. The more devices you have connected at the same time, the slower your internet connection will be. Data boost: 250GB data boost if we identify a fault with your broadband service. The data boost lasts 30 days and does not roll over. One data boost only in any 30-day period. Further terms apply,see ee.co.uk/terms.
Apple TV
Apple TV 4K with BT Sport: Available to EE pay monthly mobile and 12 and 24 month SIM plan customers signing up to a new broadband plan. If you cancel your pay monthly mobile plan your access to BT Sport will continue while you remain on your current broadband plan. Your access may be temporarily disrupted when your mobile service ceases. If you have BT Sport as an add-on or a Smart Benefit on a Smart Plan, it will be removed from your account. Not all content is available in 4K or 4K HDR. HDR compatible device required. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atomos-capable devices. Third party subscriptions may be required to access some content.
BT Sport: Initial registration must be carried out on a smartphone containing an EE SIM. Devices must use at least Android 4.1, Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. After registration your BT ID can be used to access BT Sport on your Apple 4K TV and other compatible devices. Stream on up to two compatible devices simultaneously. You’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available on the BT Sport app may change from time to time. When you download and use the BT Sport app on a mobile device, you will use data that may decrement from your price plan’s inclusive
Calling add-ons
Calling Add-Ons: One active Calling Add-On per account. You must keep your Calling Add-On for at least 30 days. For all Calling Add-Ons: Re-dial before 60 minutes to avoid call charges. All calls are rounded up to the nearest minute. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 12p/min and a service charge that is set by the organisation you are calling. When you call 0845 or 0870 numbers at any time we’ll cover the cost of the EE access charge. 26p connection charge and standard per minute charges apply if you have used up your 1,500 minutes to UK mobile numbers. Please see our Price Guide at ee.co.uk/homepricing for more information.
Weekend Calls to UK Landlines: Zero-rated calls to UK landlines starting 01, 02 and 03 at the weekend (that’s from midnight on Friday night to midnight on Sunday night).
Anytime Calls to UK Landlines: Zero-rated calls to UK landlines starting 01, 02 and 03 at any time.
Anytime Calls to UK Landlines & Mobiles: Zero-rated calls to UK landlines starting 01, 02, 03 and 1,500 minutes per month to call UK mobile numbers (excluding Jersey, Guernsey & Isle of Man.
Anytime UK & International Calls: Zero-rated calls to UK landlines starting 01, 02, 03 and to selected international standard landline numbers (see ee.co.uk/homepricing for countries), together with 1,500 minutes per month to call UK mobile numbers (excluding Jersey, Guernsey & Isle of Man). Add-On also gives 30% discount on our standard rates for calls from your UK landline to all other international landlines. We can change any of the included countries from the Add-On upon reasonable notice. Inclusive calls to international landlines will be subject to a 1,000 minute fair use policy and you cannot use this allowance to make calls to mobile telephone numbers (unless specifically stated), non-geographic or premium rate numbers.]
Call Plus add-on: Includes: Anonymous Call Rejection, Call Diversion, Call Waiting, Choose to Refuse, Reminder Call, Ring Back, Three-Way Calling. Details of these features, and how to set them up and use them, and be found at ee.co.uk/help. You must keep your Call Plus add-on for at least 30 days.
What does it take to switch to EE?
Enter your postcode in our availability checker to check the speeds available to your home, choose your plan, enter your details and we'll take care of the rest.
Will I be able to keep my existing landline number?
You can usually keep your landline number. If you provide us with your existing landline number when you're completing your order, we'll let you know.
What if I need a new phone line?
If you need a new phone line, we'll let you know while you're making your order, and you can request an appointment for an engineer to install one. We'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.
How long will it take for my router to arrive?
Your new router and Quick Start Guide will arrive by post before your broadband switches to EE. And you won't need to wait in for a delivery as our Bright Box and Smart Hub routers have been designed to fit through most letterboxes.
How do I get help with my broadband?
Our technical support experts are ready to answer any question you may have - that's if you can't find the answers on our comprehensive online help section first.
Is the broadband data allowance really unlimited?
Yes. Unlimited means unlimited. Customers on any unlimited home broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.