EE Broadband Speed Hub

We want to give you the fastest and best broadband experience possible. Find out what to do if your broadband seems a bit slow

Understanding broadband speeds

Broadband speed is how fast data is sent and received over your internet connection. This is measured in Megabits per second (Mbps or Mb/s). The more Megabits per second, the faster your broadband.

But don’t confuse Megabits with Megabytes (MB). A Megabit is one eighth (1/8) as big as a Megabyte.

Other broadband speed terms

Download speed

The speed at which data is transferred from the exchange to your router. Download speed gives you an idea of how long it will take to download a film or album.

Upload speed

The speed at which data is transferred from your router to the internet – for example, when you upload a photo to Instagram or a video to YouTube.

Minimum guaranteed speed

This is the minimum speed you can expect from your broadband. We’ll tell you your minimum guaranteed speed when you sign up to EE Broadband.

If you don’t receive this speed, we’ll try and fix the issue within 30 days. If we can’t sort out the issue, you can leave EE without charge.

Sync speed

This is the speed at which data is transferred from your exchange to your router and is also known as ‘access line speed’. This is important when you’re streaming content.

Throughput speed

This is the speed at which data is transferred from your router to any devices you’ve got connected to it e.g. your smartphone, laptop or tablet. This is the speed you experience when accessing the internet at home and it can be affected by lots of factors, including the location of your router and the number of devices you have connected.

What impacts broadband speeds?

Copper or Fibre cables

Broadband typically comes into your home via a telephone line. There are two main types of cable for doing this – copper (ADSL) and fibre (fibre optic).

Broadband speed is impacted by the type of cable into your home and the distance from your house to the nearest exchange (either the local telephone exchange or the cabinets you see in the street). Fibre cables are faster than copper ones.

So, a fibre connection in a house that is close to the cabinet will have a faster broadband speed than a copper connection in a house that is further away from an exchange.

Throughput speed

This is the broadband speed you’ll experience when using the internet at home. Lots of factors can impact the speed, including:

  • the location of the router and how it’s set up
  • unplugging your router for periods of time longer than one hour
  • the number of people and devices using the same broadband connection at the same time
  • distance from the router
  • whether you’re using a wired or wireless connection 
  • the time of day 
  • peak times can cause slower speeds

How to improve your broadband speeds 

  • download our Virtual Support app from the App Store or Google Play – it’s just like having your own EE engineer to hand and will help you to run a line-speed test and make sure everything is running okay
  • find the best spot for your router. Position it centrally in your home and away from electrical items. Also, make sure no large objects are blocking the router or that it’s hidden away in a cupboard
  • Plug your router into the master socket rather than using an extension
  • make sure your devices have the latest software and that you’re using the most recent internet browser
  • check your settings and security. Using a different WiFi channel from your neighbour could reduce interference
  • set up a password limit so too many people can’t connect to your router at the same time
  • use a WiFi booster if you’re experiencing slower speeds in certain areas of your home

Choosing the right broadband service

The main considerations when choosing the right broadband speeds for you are:

1. The number of internet users in your household
2. The applications and services they access
3. How often you all use the internet or multiple devices at the same time

Check what broadband deals are available at your address.