Broadband Speed Hub

Broadband speeds will always vary from home to home and even from day
to day. That’s why you always see a range of speeds quoted before you buy.

Broadband speeds vary depending on a number of factors including your choice of
broadband package, the number of people using the network, how far you are from
the exchange, and where you position your router in the home.

What is broadband speed?

Simply put, it’s the rate that information is transmitted and received on your broadband line. Here are some common terms explained:

  • download speed is the rate at which data is transferred from another source to your own device. The higher the download speed, the quicker you’ll get photos, music and videos, and less (or no) buffering when you’re streaming.
  • upload speed is the rate at which data is transferred from your own device to another source. The higher the upload speed, the quicker you’ll be able to send emails or post photos and videos to social media.
  • minimum guaranteed speed is the slowest speed your line will achieve.
  • average speed is the download speed that at least 50% of our customers get on each of our plans at peak times (8pm-10pm).  

How is broadband speed measured?

Speed is always measured in terms of how much data is transferred in a unit of time, usually seconds. Speeds are therefore measured in Megabits per second – or Mb/s. A speed of 1 Mb/s would transfer 1MB (megabyte) of data in eight seconds.

Why is broadband speed important?

Faster download speeds allow for quicker downloads and let you enjoy services such as video on-demand and catch-up TV in better quality. Whilst faster upload speeds make life easier when you're sharing photos or videos online. Your WiFi speed is shared by everyone using your Broadband router, so faster speeds avoid problems in busy homes.

You need to choose the speed that’s right for you. A slow speed can get annoying if you’re streaming a lot of videos (especially in HD) or downloading music. If you have lots of devices wirelessly connected to one router or have gaming devices connected, it’s worth getting the fastest connection you can afford.

What speed do you need?

The minimum broadband speed that you require depends on a number of factors:

  • The number of Internet users in your household
  • The applications and services they access
  • How much of this all happens at the same time

To avoid the complicated maths, here’s a simple guide based on your internet usage.

We use the internet for: Number of simultaneous users Recommended EE package
  • Email, browsing the web and online shopping
  • Youtube and Skype once in a while
  • We are not online all of the time
  • One or two
    Standard Broadband
    (average speed 10Mb/s)
  • Everyone in the home is online and we use the internet all the time
  • We use TV services and the kids are into online gaming
  • Two or three
    Fibre Broadband
    (average speed 36Mb/s)
  • We have a large/shared home
  • Nearly everyone has a smart TV in their room
  • We use TV and gaming services all of the time
  • Four or more
    Fibre Plus Broadband
    (average speed 67Mb/s)
    Very high
  • We have a large/shared home
  • 4K streaming
  • Online gaming
  • Four or more
    Fibre Max 1 Broadband
    (average speed 145Mb/s)
    Our fastest ever
  • Fully connected home
  • Download and stream 4K TV
  • Broadband built for anything
  • Four or more
    Fibre Max 2 Broadband
    (average speed 300Mb/s)

    Broadband Speed Hub

    What impacts broadband speed?

    Type of telephone line

    Broadband speeds will vary according to the telephone line your broadband is running on – ADSL lines (for Standard Broadband) deliver average speeds of 10Mb/s whilst FTTC (fibre to the cabinet) lines for Fibre Plus Broadband deliver average speeds of 67Mb/s.

    New line stability

    To make sure you get the best experience, your line speed is balanced with stability – the aim is to give you the fastest speeds while making sure that your connection is uninterrupted. It can typically take up to 10 days for the speed and stability of a new line to settle down.

    Your home's location

    How close your home is to our network will also affect your speed - for Standard Broadband, this is the distance to your nearest telephone exchange; for Fibre, this is the distance to your nearest green cabinet.

    Inside the home

    Factors inside your house that can affect your speed include:

    • The distance, type and quality of the connection between your router and your devices 
    • If you’ve unplugged your router for more than an hour
    • The number of people (or devices) that are using your broadband connection at the same time
    • Quality of your phone line inside your house
    • How your router equipment is set up in your house
    • Which websites you’re accessing
    • Computer issues, for example spyware or older computers and software

    It’s best practice to use the master socket

    Extension cables and sockets can reduce the speed of your connection so avoid using these where possible. Make sure you’ve followed your broadband set up guide correctly as this could impact your speed. If you continue to experience problems, check the internal wiring in the house; if this is poor it will affect the service you receive. 

    If you think there might be a fault on your line, you can check using the Openreach local network status checker. Once a broadband line fault is resolved, it can take up to three days for your speed to return to normal.

    What is traffic management?

    Some broadband providers put in data or speed caps at peak times but EE’s broadband services are not subject to traffic management.  This means EE doesn’t throttle your speed, so you’ll get the highest speed available on the network at any given time.