ABOUT YOUR REWARD

If you order Home Broadband during a promotional period, you may qualify for an Amazon.co.uk Gift Card claim code*.

Here are a few things we thought you’d like to know. If you can’t find what you’re looking for, feel free to contact us.

How do I know if I’m eligible for an Amazon.co.uk Gift Card claim code?
This offer is only available if you order EE Home Broadband during a promotional period.

How do I claim?
You'll be sent an email and text within five working days of your purchase with instructions on how to claim. We'll direct you to our dedicated website to enter your EE Home Order Number and PIN - they're in the email and text we'll send to you.

How long do I have to claim?
You have 28 days from date of purchase to claim.

If I don’t receive my claim text or confirmation email who do I contact?
If you haven’t received your claim text or email within five working days of your purchase, please call us for free on 0800 587 2297 or email broadbandhelp@eereward.co.uk.

When will I receive my Amazon.co.uk Gift Card claim code? 
As long as you're still connected, you'll receive it via email within six working days of your first broadband bill payment.

If I don’t receive it or it doesn’t work, who do I contact? 
If it hasn’t arrived within six working days of your first broadband bill payment or doesn’t work — please email broadbandhelp@eereward.co.uk

Can it be sent to a different email address?
No, it can only be sent to the email you used when you claimed.

 

Can I use my Amazon.co.uk Gift Card claim code straight away?
Of course you can.

How long is it valid for?
Until the expiry date in the email.

What happens if I dont spend the funds before it expires?
The funds will only be available until it expires.

Where can I use it?
Only at Amazon.co.uk

*Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards ("GCs") may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.