About your reward

If you take out a specially selected SIM only deal with one of our affiliate partners, you may qualify for an Amazon.co.uk Gift Card claim code*.

Here are a few things we thought you’d like to know. If you can’t find what you’re looking for, feel free to contact us.

How do I know if I’m eligible for an Amazon.co.uk Gift Card claim code?

This offer is only available if you order one of our SIM only plans with one of our affiliate partners during the promotional period.

How do I claim?

You'll be sent a text within five working days of your purchase with instructions on how to claim. We'll direct you to our dedicated website to enter your mobile number and PIN - which is in the text we'll send to you.

How long do I have to claim?

You have 28 days from date of purchase to claim.

If I don’t receive my claim text or confirmation email who do I contact?

If you haven’t received your claim text within five working days of your purchase, please call us for free on 0800 587 2296 or email mobilehelp@eereward.co.uk.

When will I receive my Amazon.co.uk Gift Card claim code? 

After 14 days from your connection date, you'll receive it via email within 24 hours, provided you’re still connected.

If I don’t receive it or it doesn’t work, who do I contact? 

If it hasn’t arrived within 24 hours after 14 days from your connection date, or doesn’t work — please email mobilehelp@eereward.co.uk

What happens If I lose my claim text?

If you lose your claim text, you will need to call us for free on 0800 587 2296.

Can it be sent to a different email address?

No, it can only be sent to the email you provided when you claimed.

Can I use my Amazon.co.uk Gift Card claim code straight away?

Of course you can.

How long is it valid for?

Until the expiry date in the email.

What happens if I don’t spend the funds before it expires?

The funds will only be available until it expires.

Where can I use it?

Only at Amazon.co.uk

My voucher hasn’t arrived – what shall I do?

If your voucher hasn't arrived within 21 days of your connection date, call us for free on 0800 587 2296 - lines are open Monday-Friday (excluding bank holidays) 9am-6pm.

What happens if I can’t access/login to the claims page?

If you have any trouble accessing the claim page, call us for free on 0800 587 2296 or email mobilehelp@eereward.co.uk

Some of my details are wrong – what do I do?

If any of your details are wrong on the Confirm you Details page, call us for free on 0800 587 2296.

*Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards ("GCs") may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.