Broadband
Broadband: 18 month minimum term applies. Subject to credit check and availability. Monthly charges assume online billing. Consumer plans only. £50 charge applies if new line required. Average speed based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You own the router 14 days after activation. Our broadband terms apply, see ee.co.uk/terms
10% Discount: Available to Pay Monthly mobile customers taking EE Broadband for the first time or agreeing to a new minimum term. 10% discount applied to monthly price for first 18 months. After 18 months discount is removed. Further terms apply, see ee.co.uk/terms.
With landline: See terms for calling add-ons.
Without landline: No landline calls service included. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.
Standard Broadband: Only available with landline.
Full Fibre Broadband: Only available without landline for customers living in premises enabled for full fibre from EE. Next-day activation available where an existing full fibre service is not in place. Orders must be placed before 1:30pm.
Out of contract broadband prices: From month 19 the monthly prices will be - Standard Broadband £32; Fibre £37; Fibre Plus £42; Fibre Max 100 £49; Fibre Max 300 £54.
Faster than UK standard broadband: speed comparisons are with the UK average download speed for standard broadband (ADSL) of 9.8Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2020).
5GB Data Boost: Available to new and existing Pay Monthly phone or 12-month SIM Only plan mobile customers who sign up to 4GEE Home or fixed broadband plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your 4GEE Home or broadband plan. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home or EE broadband must still be active and you must be moving to an eligible Pay Monthly plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
20GB Data Boost: (Fibre Max): Available to new and existing Pay Monthly phone customers who sign up to a Fibre Max broadband plan. Not available with SIM Only plans, non-lead sharer plans or 4GEE Home devices. You’ll lose the data boost if you cancel your Fibre Max Broadband or Pay Monthly phone plan, or switch to a Pay Monthly SIM Only plan. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your Fibre Max Broadband must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
20GB Data Boost (5GEE Home Router Plan): Available to new and existing Pay Monthly phone customers who sign up to a 5GEE Home Router plan. Data allowance boosted by 20GB. Not available with 30 day SIM Only plans or non-lead sharer plans. You’ll lose the data boost if you cancel Home Broadband plan or Pay Monthly phone plan, or switch to a 30 day SIM Only plan. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your 5GEE Home Router plan must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. It can take up to 30 days from 5GEE Home Router plan account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time
Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £39.99). Set “Auto-Renewal” to “off” in your Norton account to avoid subscription charges. Minimum system requirements apply. For more details, including a full list of features, see ee.co.uk/nortonsecurity.
Early Cancellation Credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.
No.1 for Customer Service: Independent research company Research Now SSI conducted customer satisfaction surveys across the UK, to which 6,331 people responded between December 2017 and November 2018. The survey asks how satisfied customers are with the quality of service offered by their broadband providers' contact centres, and it shows that EE are #1 in the Market.
