Calling add-ons

You can make an international call to standard landlines in the following countries: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Pakistan Poland, Portugal, Romania, Russia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA. You can also make calls to standard mobiles in Canada and USA. We can change any of the included countries from the add-on upon reasonable notice.

Our Standard Broadband and Fibre Broadband plans do not come with inclusive calls as standard. You can choose to purchase one of our range of Calling Add-ons (Anytime calls to UK landlines, Anytime calls to UK landlines and mobiles; or Anytime UK & International calls), which give you an allowance of Anytime calls. If you do not purchase a Calling Add-on, then any calls you make will be charged at our standard call rates, which can be found in our Price Guide at ee.co.uk/homepricing. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling. If you have an active Calling Add-on and call 0845 or 0870 numbers at any time we’ll cover the cost of the EE access charge. For more information, see our Price Guide. All calls are rounded up to the nearest minute, excluding fixed fee calls, those that are free, or for calls to service numbers.

Our calls are for normal person to person use from your landline and are subject to your acceptance of our Network Terms. We monitor use in accordance with those terms. Those terms state that you can’t use these plans for anything unlawful or for nuisance communications; if you appear to be using our services for improper purposes we reserve the right to monitor your usage and/or suspend or terminate your service.

All Call Add-ons
Re-dial before 60 minutes to avoid call charges. All calls are rounded up to the nearest minute. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge of 11p/min and a service charge that is set by the organisation you are calling. We’ll cover the cost of the EE access charge when you call 0845 or 0870 numbers at any time. Any unused minutes do not rollover. You must keep your Calling add-on for at least 30 days. Please see our Price Guide at ee.co.uk/homepricing for more information.

Anytime Calls to UK Landlines Add-on:
Zero-rated calls to UK landlines 01, 02 and 03 at any time. 

Anytime Calls to UK Landlines & Mobiles Add-on:
Zero rated calls to UK landlines starting 01, 02, 03 and 1,500 minutes per month to call UK mobile numbers (excluding Jersey & Guernsey). 20p connection charge and standard per minute charges apply if you have used up your 1,500 minutes to UK mobile numbers. 

Anytime UK & International Calls Add-on:
Zero rated calls to UK landlines starting 01, 02, 03, 1,500 minutes per month to call UK mobile numbers (excluding Jersey & Guernsey); and calls to selected international standard landline numbers (see ee.co.uk/homepricing for countries), when using your landline at any time. We can change any of the included countries from the add-on upon reasonable notice. Add-on includes 30% discount on our standard rates for calls from your UK landline to all international landlines. 20p connection charge and standard per minute charges apply if you have used up your 1,500 minutes to UK mobile numbers. Inclusive calls to international landlines will be subject to a 1,000 minute fair use policy and you cannot use this allowance to make calls to mobile telephone numbers (unless specifically stated), non-geographic or premium rate numbers.  

Call Plus add-on
In addition to one of our Calling Add-ons, you can also choose to add our Call Plus add-on, which each month gives you access to 7 Calling & Network Features: Anonymous Call Rejection, Call Diversion, Call Waiting, Choose to Refuse, Reminder Call, Ring Back, Three-Way Calling. Details of these features, and how to set them up and use them, and be found at ee.co.uk/help.

The cost of this add-on is £5/month, and will be added to your bill each month until you ask us to remove it. You must keep your current Call Plus add-on for at least 30 days. If the Call Plus Add-on is added part-way through your billing cycle, then the cost of this Add-on will be pro-rated based on the number of days remaining in your billing cycle, but you will
receive the features for the remainder of that cycle. If the Add-on is removed part-way through your billing cycle, then you will receive a pro-rated bill credit based on the cost of the Add-on and the number of days remaining in your billing cycle. This add-on does not come with any inclusive calls

Some of our call charges are changing in January 2018. Please see our Price Guide atee.co.uk/homepricing for more information