We’ve temporarily closed all our EE stores.
We’ll continue to support you online and through our contact centres. We’re prioritising vulnerable customers and those most in need, so the wait to speak to us may be longer than normal.
Our Virtual Support app will help you set-up your broadband and troubleshoot problems.
> Download the Virtual Support app
Or you can check your bill in My EE.
Here at EE, we think differently about broadband. Not only do we offer loads of great benefits such as a monthly boost on your mobile data, unthrottled superfast speeds and unlimited downloads. Our call centres are all based in the UK and Ireland.
Our broadband customer service has been on a meteoric rise. When customers were asked how satisfied they were with the quality of service offered by their current broadband providers’ contact centres, EE came out top. So why not join us today?
Talk to customer service and hang up happy. Our call centres are No.1 for Broadband Customer Service – and they’re all based in the UK and Ireland.
Our augmented reality app helps you set up your EE broadband. Just point your phone at the router and the app will guide you step-by-step through the whole process.
If you have a technical issue, the EE Remote Support app allows our customer team to video call you and fix the problem fast (select technical issues only).
Moving home? Switching broadband? It doesn’t mean you have to go off-grid. We’ll give you 50GB 4G to use and share with your family so you can stay connected.
Our broadband call centres have been awarded The Best Large Contact Centre by the UK Customer Experience Award (CXA).
Loads of super helpful content available if you need any support, from setting up, to billing to connectivity issues. See broadband help >
Ask one of our 300,000 EE Community members for answers to the more uncommon questions (and the common ones too!).