Quoted speeds: Speeds referred to are average download speeds. These average speeds are based on the speed available to at least 50% of customers at peak time (8-10pm). Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Further terms apply, see ee.co.uk/terms
Fibre Max 2 (Average speed of 300Mbps) is up to 28 times faster than UK standard broadband: EE Fibre Max 2 Broadband average download speed of 300Mbps compared with the UK average download speed for standard broadband (ADSL) of 10.4Mbps from the Ofcom report on UK home broadband performance, November 2018 (published May 2019).
For all our Standard and Fibre plans, how fast your broadband will be will depend on a couple of things; firstly, how far you are from the nearest street cabinet that connects you to our network; and secondly, how many other people are using the network at the same time as you.
No.1 for broadband customer service: Call centre customer experience satisfaction survey scores (from Research Now SSI surveys) from between September 2017 and April 2018, which surveyed a total of 6720 adults, showed that EE has the highest levels of call centre satisfaction. Click here for further details.
50GB Data Home Movers Offer: Only available to existing EE Pay Monthly mobile customers who complete a home move with EE for their Broadband service. Data allowance boosted by 50GB. Not available with 30 day, SIM Only plans, non-lead sharer plans or 4GEE Home, 4GEE WiFi and tablet devices. Unique event offer which you can only benefit from once. One boost per household. The boost is applied to your mobile account once home move request has been placed. Add-on lasts 30 days only. Unused data does not roll over. The offer is non-transferrable & you cannot exchange the add-on for an account credit or cash alternative. Data fair use policy may apply when roaming. Consumer plans only. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
5GB Data Boost: Available to new and existing Pay Monthly phone or 12-month SIM Only plan mobile customers who sign up to 4GEE Home or fixed broadband plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your 4GEE Home or broadband plan. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home or EE broadband must still be active and you must be moving to an eligible Pay Monthly plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £39.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.
Early Cancellation Credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.