Quoted speeds: Speeds referred to are average download speeds. These average speeds are based on the speed available to at least 50% of customers at peak time (8-10pm). Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. Subject to availability. Further terms apply, see ee.co.uk/terms
For all our Standard and Fibre plans, how fast your broadband will be will depend on a couple of things; firstly, how far you are from the nearest street cabinet that connects you to our network; and secondly, how many other people are using the network at the same time as you.
No.1 for broadband customer service: Call centre customer experience satisfaction survey scores (from Research Now SSI surveys) from between September 2017 and April 2018, which surveyed a total of 6720 adults, showed that EE has the highest levels of call centre satisfaction. Click here for further details.
50GB Data Home Movers Offer: Only available to existing EE Pay Monthly mobile customers who complete a home move with EE for their Broadband service. Data allowance boosted by 50GB. Not available with 30 day, SIM Only plans, non-lead sharer plans or 4GEE Home, 4GEE WiFi and tablet devices. Unique event offer which you can only benefit from once. One boost per household. The boost is applied to your mobile account once home move request has been placed. Add-on lasts 30 days only. Unused data does not roll over. The offer is non-transferrable & you cannot exchange the add-on for an account credit or cash alternative. Data fair use policy may apply when roaming. Consumer plans only. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
Data Boost: 5GB available to: (1) new and existing pay monthly phone customers on a SIM plan (minimum 12 month term), (2) new and existing customers on a 4G pay monthly phone plan who sign up to Standard, Fibre or Fibre Plus Broadband, or 4GEE Home (3) new and existing customers on a 5G pay monthly phone plan who sign up to Standard broadband. 20GB available to: (1) new and existing customers on a 5G pay monthly phone plan who sign up to Fibre, Fibre Plus or or 4GEE Home. 5GB/20GB boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 day SIM plans or non-lead sharer plans. You’ll lose the data boost if you cancel your home broadband plan or pay monthly phone plan or switch to a 30-day SIM plan. You will lose the 20GB boost if you move to a SIM plan. To retain your data boost when you upgrade or change your pay monthly phone plan, your home broadband plan must still be active, and you must be moving to or remaining on a pay monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time. 5GB Data Boost Worth £12.99 a month: Based on the cost of 1x 5GB add-on that lasts up to a month for a pay monthly customer. 20GB Data Boost Worth £39.98 a month: Based on the cost of 2x 10GB add-ons that last up to a month for a pay monthly customer. 10GB add-ons cost £19.99 each.
Norton Security: 12 month subscription to Norton Security Premium for up to ten devices worth £79.99. Offer available to customers joining EE broadband for the first time. Subscription automatically renews for year 2 (currently £39.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.
Early Cancellation Credit: Only available to customers who are in contract with another provider for their broadband and calls subscription on the date they join EE broadband and paid charges incurred for leaving early (for example “early termination” or “early cancellation” charges, does not include standard monthly or outstanding call charges), evidence of which must be provided by uploading electronic copies at http://50credit.ee.co.uk/, where instructions on how to do this are provided. You must claim within 90 days of your EE broadband service being activated. Credit will be applied to your EE broadband account in the next month following the satisfactory completion and processing of your request.
Smart Wifi: 18 month minimum term applies. You own the Smart WiFi disc and 4GEE WiFi mini device after 6 months.
Smart WiFi Discs: one disc provided when you take Smart WiFi. Up to 2 further Discs if required delivery charge of £6.99 may apply.
4GEE WiFi mini: includes SIM preloaded with 2GB monthly recurring data allowance. Data lasts 30 days or until used. Allowances don’t roll over. 3G and 4G coverage required, check ee.co.uk/coverage. Supports up to 20 compatible devices. Signal range up to 10m. The more devices you have connected at the same time, the slower your internet connection will be. Data boost: 250GB data boost if we identify a fault with your broadband service. The data boost lasts 30 days and does not roll over. One data boost only in any 30-day period. Further terms apply, see ee.co.uk/terms