What does it take to switch to EE?
It couldn't be easier to join us. Simply enter your landline number and/or postcode in our Availability Checker to check the speed available to your home, choose your package online, enter your details and we'll take care of the rest.
Will I be able to keep my existing phone number?
You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.
How long will it take for my Bright Box router to arrive?
Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.
• Bright Box 1 dimensions: 29.5cm x 4cm x 16.5cm (L x D x B)
• Bright Box 2 dimensions: 36.5cm x 4cm x 19.5cm (L x D x B)
Getting you up and running
You will receive your easy to follow set up guides with our award winning Bright Box router.
What if I need a new phone line?
If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.
Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.
Is the broadband data allowance really unlimited?
Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.
What if I have a TV service with my existing broadband provider?
If you also have a TV service with your existing broadband provider, then you'll need to contact them directly to cancel this. Otherwise, they may continue to charge you.