SWITCHING BROADBAND TO EE

Moving to EE Broadband is easy

It's really easy to switch

Switching to EE Broadband is really easy. You won't even have to notify your current provider, as we'll do it for you.*

Online application takes less than five minutes, and (as long as you already have a phone line) your services will switch to EE Broadband, with no interruption in service.

And if you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.

*The only exception is Virgin Media customers who should notify Virgin after ordering EE Broadband and receiving your engineer visit and service switch date.

HOW TO SWITCH

Sky
BT
TALKTALK
Virgin Media
Other

Sky

Switching from Sky couldn't be easier

• We'll offer you a £50 credit to your broadband account when you switch to EE Broadband from Sky and cancel your Sky Broadband contract early

• Everything we'll send you conveniently fits through your letterbox

• And if you've chosen to take our amazing new EE TV box free with your broadband plan, we'll have it with you three working days after your broadband is activated

Switch to EE

Switching from BT couldn't be easier

• No need to contact BT, we'll contact them for you to cancel your broadband

• We'll offer you a £50 credit to your broadband account when you switch to EE Broadband from BT and cancel your BT Broadband contract early.

• Everything we'll send you conveniently fits through your letterbox

• And if you've chosen to take our amazing new EE TV box free with your broadband plan, we'll have it with you three working days after your broadband is activated

Switch to EE

TALKTALK

Switching from TalkTalk couldn't be easier

• No need to contact TalkTalk, we'll contact them for you to cancel your broadband.

• We'll offer you a £50 credit to your broadband account when you switch to EE Broadband from TalkTalk and cancel your TalkTalk Broadband contract early

• Everything we'll send you conveniently fits through your letterbox

• And if you've chosen to take our amazing new EE TV box free with your broadband plan, we'll have it with you three working days after your broadband is activated

Switch to EE

Virgin Media

Switching from Virgin Media couldn't be easier

• Once you have purchased your EE Broadband, we'll let you know your switching date. Once live you'll need to cancel with Virgin Media to minimise any loss of service

• We'll offer you a £50 credit to your broadband account when you switch to EE Broadband from Virgin Media and cancel your Virgin Media contract early

• Everything we'll send you conveniently fits through your letterbox

• And if you've chosen to take our amazing new EE TV box free with your broadband plan, we'll have it with you three working days after your broadband is activated

Switch to EE

Other

Switching your Broadband to EE couldn't be easier

• Once you have purchased your EE Broadband, we'll let you know your switching date

• We'll offer you a £50 credit to your broadband account when you switch to EE Broadband from your current fixed broadband provider and cancel your contract early

• Everything we'll send you conveniently fits through your letterbox

• And if you've chosen to take our amazing new EE TV box free with your broadband plan, we'll have it with you three working days after your broadband is activated

Switch to EE

Need a new phone line?

Not everyone needs a new phone line, but if you are with Virgin or are moving into a new property you might. But don't worry it's a simple process. You'll be automatically prompted to book an appointment with an engineer once you've chosen your broadband package, and the one off cost will be added to your first bill.

All our broadband packages come with inclusive weekend calls to UK landlines (beginning 01, 02, 03) as standard.

Your questions answered

Broadband from EE - Offers & Legals

Legals:

18 month minimum term applies unless advised otherwise. Subject to credit check.

Pay line rental in advance:

Payment is a one off charge for 12 months or 18 months, paid in advance on your first bill, and paid annually thereafter. Non-refundable.

Broadband offers:

These introductory offers are available to customers living in our network area joining EE Broadband, direct with EE, for the first time. Monthly prices are inclusive of line rental, which is £18.50 a month. Prices may go up during your plan. See our offer terms at http://ee.co.uk. Our broadband terms apply, check them out at ee.co.uk/terms.

For all our Standard and Fibre plans, how fast your broadband will be will depend on a couple of things; firstly, how far you are from the nearest street cabinet that connects you to our network; and secondly, how many other people are using the network at the same time as you.

If you are taking Broadband for the first time and taking a Fibre plan, we'll also apply a £50 discount to your connection charge. You'll see a credit on your first bill reflecting the full connection discount.

Data boost:

Available to new and existing pay monthly phone plan or 12-month SIM plan customers who sign up to an EE home broadband plan. Data allowance boosted by 5GB. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your home broadband. In order to retain your data boost when you upgrade or change your phone or SIM plan, your EE home broadband must still be active and you must be moving to an eligible phone or SIM plan. Worth £10 based on the £19.99 cost for a 10GB add-on that lasts until your pay monthly allowance restarts. Calculation based on pricing as at 01/06/2017.

Norton Security:

12 month subscription to Norton Security Premium for up to ten devices worth £69.99. Offer available to customers joining EE Broadband for the first time. Subscription automatically renews for year 2 (currently £34.99). Set "Auto-Renewal" to "off" in your Norton account to avoid subscription charges.

Switching to EE Broadband

What does it take to switch to EE?

It couldn't be easier to join us. Simply enter your landline number and/or postcode in our Availability Checker to check the speed available to your home, choose your package online, enter your details and we'll take care of the rest.

Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.

• Bright Box 1 dimensions: 29.5cm x 4cm x 16.5cm (L x D x B)

• Bright Box 2 dimensions: 36.5cm x 4cm x 19.5cm (L x D x B)

Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £60 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

Are calls included?

All EE packages include landline weekend calls to UK landlines beginning 01, 02 & 03 (midnight Friday to midnight Sunday). Re-dial before 60 minutes to avoid call charges. All calls are rounded up to the nearest minute. If you make calls to numbers beginning 084, 087, 09 or 118 in the UK, your call charge is comprised of the EE access charge and a service charge that is set by the organisation you are calling. When you call 0845 or 0870 numbers at any time we'll cover the cost of the EE access charge.

If you'd also like Anytime calls to UK landlines, 1500 minutes to call UK mobiles, and calls to landlines in 40 countries, you can add these, when your first sign-up to your Fibre or Broadband plan, for an additional £6.50 each month. Calls to landlines in 40 countries: these are calls from your UK landline to landlines in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy incl. Vatican City, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, South Africa, Argentina, Canada (incl. mobiles), Chile, Colombia, USA (incl. mobiles), China, Hong Kong, Japan, Malaysia, Singapore, Turkey, Australia.

Do you want to keep in touch with family and friends abroad - but want to pay less? The International Extra add-on gives you 500 minutes to call from your UK landline to landlines in 42 countries. Plus a 30% discount on calls from your UK landline to all international landlines. It can be added to your plan, when you first sign-up for broadband, for an additional £6.50 each month.

The 500 minutes can be used to call landlines in the following 42 countries: Andorra, Croatia, Gibraltar, Iceland, Monaco, Norway, Russia, San Marino, Switzerland, Morocco, Zambia, Bahamas, Bermuda, Brazil, Costa Rica, Dominican Republic, French Guiana, Guadeloupe, Martinique, Mexico, Panama Republic, Paraguay, Peru, Puerto Rico, Trinidad & Tobago, Uruguay, Venezuela, Virgin Islands (US), Bahrain, Bangladesh, Brunei, Georgia, India, Indonesia, Israel, Kazakhstan, Macao, Pakistan, South Korea, Taiwan.

A 20p connection charge and standard per minute charges apply if you have used up your allowance for calls to international landlines. Unused minutes do not rollover. Calls to international landlines will be subject to a 1,000 minute fair use policy and you cannot use this allowance to make calls to non-geographic or premium rate numbers.

Check our phone tariffs for more information.