Switching to EE Broadband

It's really easy to switch

Switching to EE Broadband is really easy. You won't even have to notify your current provider, as we'll do it for you.*

Online application takes less than five minutes, and (as long as you already have a phone line) your services will switch to EE Broadband with no interruption in service. Need a new phone line?

And if you're charged for leaving your current broadband provider early to switch to EE Broadband, we'll give you a £50 credit.

*The only exception is Virgin Media customers who should notify Virgin after ordering EE Broadband and receiving an engineer visit and service switch date. If you have a TV service with your broadband provider, you’ll need to contact them directly to cancel it.

Switching from Sky, BT, TalkTalk and Plusnet

Switching to EE Broadband from Sky, BT, TalkTalk or Plusnet is really easy.

We'll contact them for you. And if you’re charged early to switch to EE Broadband, we’ll give you a £50 credit.

If you have a TV service with any of these providers, then you’ll need to contact them directly to cancel this.

Switch to EE

Switching from Virgin Media

Once you have purchased your EE Broadband, we'll let you know your switching date. When live you'll need to cancel with Virgin Media to minimise any loss of service. This includes any TV service you may have with them.

We'll offer you a £50 credit to your broadband account when you switch to EE Broadband from Virgin Media and cancel your Virgin Media contract early.

Switch to EE

Need a new phone line?

Not everyone needs a new phone line, but if you're with Virgin or are moving into a new property you might. But don't worry it's a simple process. You'll be automatically prompted to book an appointment with an engineer once you've chosen your broadband plan, and the one off £50 cost will be added to your first bill.

And if you're charged a contract buyout fee for leaving your current broadband provider early, we'll give you a £50 credit.

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Your questions answered

Switching to EE Broadband

What does it take to switch to EE?

It couldn't be easier to join us. Simply enter your landline number and/or postcode in our Availability Checker to check the speed available to your home, choose your package online, enter your details and we'll take care of the rest.

Will I be able to keep my existing phone number?

You can usually keep your phone number. If you provide us with your existing phone number when you're completing your order online, we'll let you know.

How long will it take for my Bright Box router to arrive?

Your Bright Box and Quick Start Guide will arrive by post before your Broadband switches to EE. And you won’t need to wait in for a delivery, as the Bright Box has been designed to fit through most letterboxes.

• Bright Box 1 dimensions: 29.5cm x 4cm x 16.5cm (L x D x B)

• Bright Box 2 dimensions: 36.5cm x 4cm x 19.5cm (L x D x B)

Getting you up and running

You will receive your easy to follow set up guides with our award winning Bright Box router.

What if I need a new phone line?

If you need a new phone line, simply tick the box requesting an appointment with an engineer when making your online order, and we'll be in touch as soon as this has been arranged for you. A standard installation charge of £50 will be added to your first bill.

Support

Our technical support experts are ready to answer any question you may have no matter how technical or trivial they are, that's if you can't find the answers on our comprehensive online help section first.

Is the broadband data allowance really unlimited?

Yes. Unlimited means unlimited. Customers on any unlimited Fibre or Broadband plan have an unlimited data allowance. This means you can browse, download, stream videos and play games online without worrying about usage caps or extra costs. For more information check our Traffic Management Policy.

What if I have a TV service with my existing broadband provider?
If you also have a TV service with your existing broadband provider, then you'll need to contact them directly to cancel this. Otherwise, they may continue to charge you.