SUPERFAST DELIVERY WITH EXPERT SET-UP
We've partnered with the experts
We’ve joined forces with tech delivery specialists Enjoy. Your friendly Enjoy expert will hand-deliver your new phone and help you set it up just the way you like it, including transferring content, explaining the phone’s features and talking through plans and EE Extras like Apple Music and the BT Sport app.
- How does superfast delivery with expert set-up work?
Just book an appointment for your delivery in London when you place your order online or over the phone. Order between 11am and 5pm and you should get it the same day – even at weekends. One of our friendly Enjoy experts will deliver, set up and activate your new smartphone from EE.
- How much does it cost?
There’s no charge – it’s on us.
- What can my set-up expert do?
All our experts are friendly, knowledgeable, and love technology. When they arrive, they’ll help you to set up your device the way you want it. Depending on what you ask for, this might include helping you to:
- transfer contacts, pictures, and videos from your old device
- set up email and voicemail, including password resets
- set up and sync your calendars
- connect to WiFi and Bluetooth
- browse the internet and set up social networks
- take pics like a pro, use video, FaceTime (for iPhone) and more
- download apps (including My EE) and make the most of your EE Extras like BT Sport and Apple Music
- set up autopay, arrange paperless billing and gift your data
- hook up all the tech in your home – from your Sonos speakers to your Smart Home gear
- What’s the difference between standard delivery and superfast delivery with expert set-up?
We have two types of delivery service:
Standard delivery – your device is usually dispatched within 24 hours. You don’t need to arrange a delivery time to receive it.
Superfast delivery with expert set-up – your device is delivered at the time and place you ask for, anywhere within the M25. Order between 11am and 5pm and you should get it the same day – even at weekends. Your delivery expert will then set up and activate your new smartphone and answer any questions about your device.
- Where can I find out more about superfast delivery with expert set-up?
- What phones are available on superfast delivery?
- iPhone XS
- iPhone XS Max
- iPhone X
- iPhone 8
- iPhone 8 Plus
- iPhone 7
- iPhone 7 Plus
- iPhone SE
- iPhone 6S
- iPhone 6S Plus
- Google Pixel 2
- Google Pixel 2 XL
- Samsung Galaxy S9
- Samsung Galaxy S9 Plus
- Samsung Galaxy S8
- Samsung Galaxy Note 8
- Samsung Galaxy Note 9
- Samsung Galaxy S10e
- Samsung Galaxy S10
- Samsung Galaxy S10+
- The legal bit
Enjoy Delivery: Free delivery and set up by an Enjoy expert is available to customers taking out a pay monthly plan with a device. Delivery slots available between 11am and 7pm, 7 days a week. Order before 5pm for same day delivery. Same day delivery is dependent on availability of stock, availability of Enjoy experts, Geographical restrictions, bank holidays and exceptional circumstances apply. An Enjoy expert will deliver and help set up new device at your chosen location. Only available for delivery within selected postcodes, see ee.co.uk/superfast-delivery to determine eligible postcodes. If you’re a new customer connecting through telesales, delivery is only available to your EE account billing address. Only available with selected devices. Photographic Id must be provided to confirm identity of customer. Over 18 must be present during Enjoy visit at all times. An Enjoy expert will contact you by telephone/text prior to your delivery slot. Further terms apply, see ee.co.uk/terms.