Your EE upgrade

The legal bit

The EE Reward Card Mastercard® is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.

The monthly price shown will be increased every year from March (starting March 2019) by an amount equal to the increase in the Retail Price Index. Annual price increase based on the full price of your plan and/or additional commitment service. Please note the cost of additional services you take from us may increase or decrease while you’re an EE customer.Offer ends 21.02.19. Available to new and eligible existing customers. 24 month minimum term. £48/month with 30GB of data with £10 upfront cost. The upfront cost you pay for the device applies as you are agreeing to a 24 month plan at the monthly cost shown Save £240: Saving based on £10 reduction of the monthly charge. Pricing £48/month for 30GB of data with £10 upfront cost with a Google Pixel 64GB, previously £58/month with £10 upfront cost. Includes up to 60mb/s data speed. Subject to credit check. Monthly charges assume online billing. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 50p/min. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Some numbers aren’t included: calls to 070 numbers cost up to 75p/min and calls to 084, 087, 09 & 118 cost 55p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. You own device 6 months from plan start date. Personal use only.

Pay Monthly: 24 month minimum term. Monthly charges assume online billing & Direct Debit payment. Minutes and texts are from the UK to UK mobiles and UK landline starting with 01,02 and 03 (excl. Jersey Guernsey & Isle of Man). Out of allowance calls to these numbers cost 40p/min. General: Calls to 084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 44p/min plus the applicable service charge. See the EE Price Guide for a detailed list of service charges. If you call a 070 you’ll be charged up to 75p/min. See ee.co.uk for our Price Guide & more info. No fair use policy applies to unlimited services. Data allowance capped as per your plan.  Once you exceed your allowance of minutes and texts or use up your data, you’ll be required to buy a data add-on to continue using your device for that purpose. See our price guides for more information. You own device 6 months from plan start date. UK only and consumer only (unless stated otherwise). Subject to availability.

Annual Upgrade: Getting the newest phone is easy. After 12 months you just bring the handset you are getting now in to one of our stores, and providing it’s in good condition and full working order, you can hand it back and upgrade there and then to a new 24 month plan at the same or higher cost. Available to new and upgrading customers taking a 25GB or 40GB 4GEE Max Plan on an iPhone 7 or iPhone 7 Plus on a 24 month contract. Not available with Family & Friends, PERK or 10% Multi-line discount. Upgrade after 12 months must be to a new 24 month plan at the same or higher cost. Phones are subject to availability at the time you want to upgrade.  Upgrade in selected EE stores only. At upgrade you must return the phone we provided to you in full working condition and free from cosmetic defects else you may be charged. Phone must not be Activation Locked via an iCloud account. Device cannot be returned so ensure all contacts and data has been backed up. See ee.co.uk/annualupgrade for full details and terms.

* Roaming countries included: Austria, Azores, Belgium, Bulgaria, Croatia, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Cyprus (not including Northern Cyprus), Réunion Islands, Romania, Saint Martin, Saint Barthélemy, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

4GEE Max plans include the above plus Australia, Canada, Mexico, New Zealand and USA.

BT Sport app: The app is made available to pay monthly customers on 4GEE handset, SIM only phone and tablet plans as a 30 day rolling Add-On. If you’re a 4GEE WiFi customer, including SIM Only, you’re not eligible for the Add-On. To use the app customers must have a smartphone or tablet containing an EE SIM. All devices must use Android 4.3, Windows 10 or iOS 8 operating systems. Some in-app functionality is restricted on Windows 10. The Add-On costs £5 a month. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance.

Your EE Rewards Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE. EE Reward Card terms apply.

The EE Reward Card Mastercard® is issued by Blackhawk Network (UK) Ltd​, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International​. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE.

EE Reward Card Offer Terms and Conditions:

1. If you are eligible you will receive an SMS from EE within 5 days of purchasing a selected pay monthly product or upgrading an existing pay monthly plan. This SMS will confirm eligibility and include an embedded link to register your full details. If you have not received the registration SMS within 10 days, you should contact the EE Reward Team on 0800 587 2296†. Offer is available for purchases made between 24.11.2017 & 05.12.2017.

2. You must provide a valid email address and postal address when registering for this offer.

3. The amount of e-money available on this card will be dependent on the promotional period you qualified in. The reward is provided in the form of an EE Reward Card. Please see the Card Terms for full details on where you can use your card.

4. You will have 28 days after the start of your pay monthly plan to claim the Reward card, after this time you will no longer be eligible for the offer.

5. Once you’ve received the card, you will have 6 months from the date the card is issued to activate it. After 6 months, you will no longer be able to activate the card and will no longer be eligible to take part in the offer.

6. Should you cancel or exchange your EE plan within 28 days, you will no longer be eligible for this offer and no card will be sent to you. You will receive confirmation of this should it occur.

7. Your card will be sent via first class post in the name of and to the address used when claiming the card. You will be advised of your PIN upon activating your card.

8. Once you receive your card, you will be able to activate it at www.purecard.com, following the instructions provided with the card.

9. Your balance will be valid for 12 months from the date of card issue, shown as the expiry date on the front of your card.

10. Upon the expiry date of your card, as shown on the front of your card, any remaining balance will revert back to EE.

11. You will not be able to reclaim any remaining balance after this period has passed.

12. Fulfilment of the Reward Card will be managed by Grass Roots Limited on behalf of EE. If the card is not received within 30 days of claiming, then you should contact our dedicated Customer Service team on 0344 800 6435† or email info@cardholdersvs.com.

13. The EE Reward Card Mastercard® is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd's company registration number is 05802971 and its registered office is 40 Bernard Street, London, WC1N 1LE.

14. Forfurther information on the reward card offer and to see the full offer and card terms please go to https://shop.ee.co.uk/ee-reward-card-offer

Offer Exclusions:

This offer cannot be used in conjunction with:

• Friends and Family discount
• Student discount
• PERK discount EE

Reward Card Terms & Conditions:

Please ensure you have familiarised yourself with the full Card Terms before claiming and/or activating the EE Reward Card. † Calls to 0800 numbers are free from your Pay Monthly account. Calls to 03 numbers are included in your EE Pay Monthly minutes allowance. For out of allowance charges, please see your price plan terms.

24 month minimum term. Subject to credit check. Monthly charges assume online billing. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See www.ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances.

General: Calls to 084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 50p/min plus the applicable service charge. See the EE Price Guide for a detailed list of service charges. If you call a 070 you’ll be charged up to 75p/min. See ee.co.uk for our Price Guide & more info on charges outside of your allowance. You own device 6 months from plan start date. Personal use only.

Trade In: Available to the recipient of SMS only in selected retail stores or when you upgrade direct with us over the phone or online. Trade-in an iPhone 6s or iPhone 6s Plus to qualify for a £150 credit that can be used to cover the upfront cost of the iPhone 8 iPhone 8 Plus or iPhone X when taken on a selected EE price plan. Your device must be in good working order and power up to qualify for the promotion. If you fail to send us a iPhone 6s or iPhone 6s Plus that (1) is in good working order or (2) that is as described you will be liable for the trade in price of the phone being £150. You can still trade in a handset that isn’t a iPhone 6s or iPhone 6s Plus, but this will be subject to our normal trade-in terms and conditions, and will not form part of the offer advertised. Device cannot be returned so ensure all contacts & data has been backed up. We reserve the right to ask for proof of ownership. If you cancel your new plan or return your new device, you will not be able to retrieve your old phone & will only be offered, by way of refund, an amount equal to the trade in price given for your old phone being up to £150. You will not be entitled to the additional credit provided under the offer. Full terms at ee.co.uk/help.

The monthly price shown will increase from March every year by the Retail Price Index rate of inflation published in January that year. See ee.co.uk/increase for details. Annual price increase based on the full price of your plan and/or additional commitment service.

Pre-Order: Until 07.03.19. Your contract starts when your order is accepted but your plan will start at (and you will be charged from) the moment we send your new device out to you (i.e. just before you receive it). Device will be sent out within 30 days of launch subject to availability, but we’ll aim to send it quicker than that. Orders placed in store for delivery in store only. Please note that delivery estimates for pre-order & recently launched devices can sometimes change.  We will always keep you updated on the progress of your order. You can cancel your pre-order if we don’t send your device within 30 days. If you cancel you will have to pay for services used. Services subject to credit check. Early upgrade fees may apply to existing customers upgrading within their current minimum term.

Free Wireless Galaxy Buds: Pre-order the S10 or S10+ between 20.02.19-07.03.19 from a participating retailer. Claim on the Samsung Members app between 08.03.19 - 08.04.19 UK/ROI 18+ only. For full T&C's, see www.samsung.com/uk/offer/galaxys10-preorder.

Samsung Galaxy S10+: Available to new and eligible existing customers. 24 month minimum term. Subject to credit check. Monthly charges assume online billing. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 50p/min. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Some numbers aren’t included: calls to 070 numbers cost up to 75p/min and calls to 084, 087, 09 & 118 cost 55p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. You own device 6 months from plan start date. Personal use only.

Samsung Watch 4G offer: Saving £5pm for 24 months. Offer ends 08.04.19. 24 month minimum term. £15/month for unlimited data. Fair use policy applies. Subject to credit check. Monthly charges assume online billing and Direct Debit payment. Upfront cost may apply depending on model. Only available to Consumer and Small Business Customers on a Pay Monthly or SIM only phone plan with compatible handset. If you cancel your handset plan you will no longer be able to use data or receive/make calls and texts on your Galaxy Watch. If you cancel your plan within the minimum period, a cancellation charge will apply. Not eligible for Multiplan discount. When Paired with a nearby compatible handset in the UK, Galaxy Watch will use data and receive/make calls and texts using that handset’s plan allowances. See Smart Watch terms at ee.co.uk/terms for full list of compatible devices. Data is UK use only. Your Galaxy Watch will not work on other networks.

Upgrade Anytime: Only available to customers with an eligible device on selected Max plans who have had their plan for at least 14 days and are up to date with all payments.  Subject to credit check. New plan must be of same or higher value.  Early upgrade charge may be payable. Old device must be returned in full working order and power up, with any security features such as Find My iPhone disabled, otherwise damaged/missing device charge may apply, see ee.co.uk/upgradeanytime for charges. Device cannot be returned so ensure all contacts and data have been backed up. Other terms apply see ee.co.uk/terms. Charges and information correct as at 24.01.19.

Free Samsung Wireless Charger Offer: Offer ends 08.04.19. Available when taking a S10 or S10+ handset on a 24 month plan. Offer is limited to one per customer. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. Free gift will be delivered within 45 days of purchase to your billing address if purchased online or via telesales. If your account falls into arrears within these 45 days, your gift will not be delivered until any outstanding balance is paid. If your account is still in arrears on the 46th day of your contract, you will no longer be eligible to receive your free gift. If you choose to cancel your contract with us within the first 24 months, for any reason, you must return your free gift within 14 days of cancellation. Information and pricing correct as at 30.01.19.

Trade in: Offer ends 08.04.19. Available in selected retail stores or when you join/upgrade direct with us over the phone or online. Trade In a Galaxy S7, S7 Edge, S8, S8+ or Note 8 and get the new Galaxy S10 or S10+ on selected EE price plans to qualify for up to a £250 credit, that can be used to cover the upfront cost or as a credit on your account. Your device must be in good working order and power up to qualify for the promotion. If you fail to send us a S7/S7 edge, S8, S8+ or Note 8 that (1) is in good working order or (2) that is as described you will be liable for the trade in value given as a discount (£150 or £250) this will be applied as a charge on your bill. Device cannot be returned so ensure all contacts & data has been backed up. We reserve the right to ask for proof of ownership. If you cancel your new plan or return your new device, you will not be able to retrieve your old phone & will only be offered, by way of refund, an amount equal to the trade in price given for your old phone. You will not be entitled to the additional credit provided under the offer. Full terms at ee.co.uk/help. Other terms apply see ee.co.uk/terms