Calling us: Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Gifting data: Gift to other pay monthly plans on the same account in increments of 500MB. Fair use policy applies when gifting large amounts of data 3 months in a row. No gifting to/from Apple Watches, 4GEE Home or 30 day 4GEE WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. Data can only be used in accordance with the plan terms applicable to the receiving line. Only the account holder will be able to ‘gift’ data between lines on the account.
1GB data boost: Extra 1GB will only be awarded if a new eligible plan is added to a family account, or an existing additional plan is upgraded to an eligible plan and not if an existing EE, Orange or T-Mobile plan is added to an account. If you remove a plan from your family account the extra data on your plan related to that plan will be removed. You can nominate one of the plans on your account to receive the data boost but it will lose the 10% discount if applicable.
10% Multiplan discount: 10% discount only available to account holders with qualifying plans and will only be applied to eligible plans, see here for details. If account holder is new to EE the most expensive plan will be the qualifying plan and the cheaper plans will receive the discount. Remember, any price increase we do will be based on the un-discounted monthly payment due to us. We may withdraw any savings at any time on giving notice. If the account holder leaves EE or removes their account they will remain responsible for the charges for the remaining plans on the account.
My EE: My EE registration requires a valid email address and password. My EE App connects to the internet whenever you use it. You will need mobile internet coverage or a WiFi connection. Downloading the app and any software updates for the app will use data. EE Mobile customers do not incur internet charges after downloading the app and when using the app within the UK.
Apple Music Membership: The individual Apple Music membership add-on is free for 6 months for customers on EE pay monthly or SIM only phone plans and adding the add-on to their account for the first time. After 6 months, membership automatically renews and you’ll be charged £9.99 a month unless you cancel. If removed from your account during the free period, you’ll be unable to get the add-on again free of charge. Requires a handset using either iOS 8.4 or Android 4.3 or later. Apple ID required for full functionality. Unless you have an Apple Music Streaming add-on, data usage will decrement from your plan’s data allowance. Apple Music is for your personal, non-commercial use in the UK only. This offer is non-transferable. Not available with any other Apple Music membership offer. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms.
BT Sport: The app is made available to pay monthly customers on Essential handset, SIM only phone and tablet plans as a 30 day rolling Add-On. If you’re a 4GEE WiFi customer, including SIM Only, you’re not eligible for the Add-On. To use the app customers must have a smartphone or tablet containing an EE SIM. All devices must use Android 4.3, Windows 10 or iOS 8 operating systems. Some in-app functionality is restricted on Windows 10. The Add-On costs £5 a month. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance.
Information and pricing correct as at 1 June 2018.
Further terms apply. You can find the full terms and conditions for each of these benefits here.