Full or Damage Cover
Terms and conditions: You can call 150 for Customer Services. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. Calls from an EE Pay As You Go phone cost 25p. If you’re calling from another phone, you’ll need to check with your service provider what you’ll be charged.
Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, for both consumer and small business click here.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Cover for diagnosed faults: For a fee, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. This fee will be added onto your Airtime Plan bill. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Check ee.co.uk/excessandcharges for the latest fees.
Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees. Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms. Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
Free Minute One Premium Bundle: Bundle includes a free tech21 screen protector and phone case and two £10 vouchers. One £10 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing accessories of over £30 and one £10 voucher can be used at www.tech21.com/custom-cases against a custom case. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors. The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer.
Full or Damage Cover with AppleCare Services
Terms and conditions: You can call 150 for Customer Services. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. Calls from an EE Pay As You Go phone cost 25p. If you’re calling from another phone, you’ll need to check with your service provider what you’ll be charged.
Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, for both consumer and small business click here.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Cover for breakdown: If your Mobile Phone stops working normally as a result of sudden or unexpected failure and means that the Mobile Phone needs repair or replacement.
AppleCare Services: To access the 24/7 Apple Technical Support you can chat or contact Apple directly at apple.com/support, or you can call EE Customer Care on 150 from your EE phone, or 07953 966 250 from any other phone.
Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees. Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms. Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
Free Minute One Premium Bundle: Bundle includes a free tech21 screen protector and phone case and two £10 vouchers. One £10 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing accessories of over £30 and one £10 voucher can be used at www.tech21.com/custom-cases against a custom case. Offer only available to customers taking Full Cover with AppleCare Services insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover with AppleCare Services insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
The insurance element of Full Cover with AppleCare Services and Damage Cover with AppleCare Services is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover with AppleCare Services and Damage Cover with AppleCare Services will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer
