Insurance & Protection

Relax, we've got you covered

What is it?

If your device is your whole world, imagine how you'd feel if something happened to it. With Full Cover phone insurance from EE you can relax, because if it's lost, stolen, damaged or breaks down, you could get a replacement the next day. And you’re covered worldwide.

Full Cover gives you a lot more, too including the Premium version of Lookout Mobile Security - which protects your device and personal data - and special offers and discounts on accessories.

If you just want to protect your device against cracks, smashes and spills, then Damage Cover phone insurance could be for you.

We also make life simple: 100% of claims are handled over the phone.

How to get insurance

You can add Full Cover or Damage Cover phone insurance when you upgrade or take out a new contract online.

Or you can add insurance, or change your insurance, by calling us on 150.

What's Included?        
  Full Cover (From £8 per month) Damage Cover (From £4 per month)
Next Day Replacement Yes Yes
Worldwide Cover For Damage Yes Yes
Worldwide Cover For Loss Yes No
Worldwide Cover For Theft Yes No
Premium Version of Lookout Mobile Security Yes No
Discounts on Accessories Yes No
Replacement for Breakdown Yes Yes
Multi- Device Insurance Discount Yes Yes

Benefits of Full Cover

Next-day replacement

If your device is damaged, or is lost or stolen.

Next day replacement for breakdown

If your device develops a fault in the first two years, and you don’t want to wait for it to be repaired, you can get a next day replacement for a £50 fee (incl. VAT).

Super fast, super simple claims

Our claim process is so simple, 100% of claims are handled over the phone.

Some important things to know

If you buy Insurance & Protection with a new device or at an upgrade, you can cancel this insurance at any time with no additional fees or charges. We will refund the part of the monthly premium paid for the number of days after we receive your cancellation instructions.

If you purchase Insurance & Protection at any other time, there is a 3 month minimum term at the start unless you cancel the cover within 14 days.
Full Cover or Damage Cover can be active for a maximum period of sixty months (five years). When you near the end of the sixty month period we’ll contact you to see if you’d like to purchase the product again.

If you upgrade your device your cover will end, and if you change  your Service Plan, you should call us to check your insurance is still in place.

Insurance premiums are exempt from VAT and include Insurance Premium Tax at the current rate. You’ll be told the premium amount before  you buy it, and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. All taxes are included in the above prices.

The legal bit

Some restrictions apply to Next Day Replacement, which is not available to some post codes, and during bank holidays and exceptional circumstances (weather events).

The insurance element of Full Cover and Damage Cover is underwritten by Allianz Insurance plc. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Subject to terms and conditions. Breakdown and all other features of Full Cover and Damage Cover will be provided by EE.

Full terms and conditions of the insurance

Full terms and conditions of the upgrade offer and Lookout Mobile Security