T&Cs: Our standard 150 opening hours are 8am - 9pm weekdays and 8am - 8pm on weekends. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, click here.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Faulty replacement: For a fee, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. This fee will be added onto your Airtime Plan bill. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Check ee.co.uk/excessandcharges for the latest fees.
Free Minute One Bundle: Bundle includes a Caseit free clear phone case, screen protector and £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors. The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE, an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. CEG has fully paid share capital of €896,176,662. UK business address: 100 Leadenhall Street, London EC3A 3BP. Authorised and supervised by the French Prudential Supervision and Resolution Authority (4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see ee.co.uk/insurance
Free Minute One Premium Bundle: Bundle includes a free tech21 screen protector and phone case and two £10 vouchers. One £10 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing accessories of over £30 and one £10 voucher can be used at www.tech21.com/custom cases|http://www.tech21.com/custom-cases against a custom case. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE, an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. CEG has fully paid share capital of €896,176,662. UK business address: 100 Leadenhall Street, London EC3A 3BP. Authorised and supervised by the French Prudential Supervision and Resolution Authority (4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see ee.co.uk/insurance.
Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms.
Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
The insurance element of Full Cover and Damage Cover is underwritten and administered by Chubb European Group SE, an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. CEG has fully paid share capital of €896,176,662. UK business address: 100 Leadenhall Street, London EC3A 3BP. Authorised and supervised by the French Prudential Supervision and Resolution Authority (4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see ee.co.uk/insuranceterms.