T&Cs: Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, click here.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Multi policy discount: Discounts are only applied to the total monthly insurance payment. There is no discount applied to the monthly cost of your mobile phone or connected device, or to the excess you will need to pay for each successful claim. Each policy must be in your name or in the name of your business, for devices on the same EE account. The discount will not apply if the insurance policy is for someone else, unless they are an authorised user on your account. Compatible insurance products include existing versions of Full Cover and Damage Cover, as well as any Full Cover or Damage Cover product purchased before 9 September 2015. Other insurance policies that you have with EE such as Clone Phone, Orange Care or on other accounts you may hold with T-Mobile and Orange are not eligible. Your discount can go up and down depending on the number of policies on your account each month. You do not need to take all policies out at the same time to get the discount. The discount will be calculated monthly based on the number of policies on your account by 10pm on the day your bill is run and then applied to that Airtime Plan bill.
10% loyalty discount: If you choose to protect your new device with Full Cover or Damage Cover when you upgrade your EE plan, you will get a 10% loyalty discount off the total monthly insurance payment each month. This discount will last for as long as you keep the EE insurance product for your new registered device, up to a maximum of 60 months and is only available if your previous device was insured by EE. The discount will come off the total monthly insurance payment (which includes your monthly insurance premium plus Insurance Premium Tax at the prevailing rate). Offer only available to EE customers who upgrade their EE plan and purchase a new EE insurance product at the same time. Only applicable to new policies purchased after the 1st May 2018. Offer not available if there is a gap between the expiry of your previous insurance product and taking out a new product. Not available with any other offer or discount, except 50% no claims discount on excess fee and multi-policy discount (we will apply the loyalty discount first, then you will get the multi-policy discount based on that discounted cost).
50% no claims discount on excess fee: Offer only for customers who 1) previously had a Full Cover or Damage Cover product and 2) did not make a successful claim under the Full Cover or Damage Cover policy that immediately preceded the current insurance policy. If you make a successful claim under your Full Cover or Damage Cover policy and you have not completed a successful claim under your previous policy, you will get a one-off 50% no claims discount on the excess payable. Only applicable to new policies purchased after the 1st May 2018. Offer not available if there has been a gap between your previous product and your current product; if you have failed to make all monthly payments due for your insurance product; if you made a fraudulent claim on your previous policy or if the claim you submit is fraudulent (in our reasonable opinion).
Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms.
The insurance element of Full Cover and Damage Cover is underwritten and administered by Chubb European Group SE, an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered ofﬁce: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. CEG has fully paid share capital of €896,176,662. UK business address: 100 Leadenhall Street, London EC3A 3BP. Authorised and supervised by the French Prudential Supervision and Resolution Authority (4, Place de Budapest, CS 92459, 75436 PARIS CEDEX 09) and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see ee.co.uk/insuranceterms