Buying a new phone? Enjoy free superfast delivery with expert set-up

5 July 2019

At EE, we’re making it easier than ever to get your hands on the latest smartphones – and we’ll get you set up and ready to use your new phone faster than ever too.

We know better than anyone just how exciting it is to get a new phone. But when delivery difficulties slow things down or it all gets a bit too fiddly when trying to transfer contacts and content from your old phone, it can take the polish off.

That’s why we’ve teamed up with phone delivery experts Enjoy to make your life easier and help you get the most out of your shiny new smartphone.

Delivery with a difference

You can’t always be at home, patiently waiting for the postie to show up at your door, so why not arrange delivery to your work? It will be a welcome distraction from all those spreadsheets. Or you could get it delivered to the gym – the weights can wait. Or you could even get your phone delivered to the pub – you can try out your new phone’s features over a pint.

Whatever your location, if you’re in one of our delivery areas our experts will get your phone to you. And thanks to our exclusive partnership with Enjoy, you can even get your phone the same day you order it – simply choose a time slot between 8am and 8pm Monday to Saturday or 10am to 6pm on a Sunday, and if you want it the same day make sure you order before 12pm.

We’ve teamed up with the experts

When your phone’s delivered, our experts can also help you get set up and acquainted with your new purchase. Whether you need to transfer all your contacts and content from your old phone, you’re making a switch from Apple to Android, or vice-versa, or you need to know how to navigate menus and work the gesture controls, our experts have the answers. How much help you get is totally up to you – you tell us what you want and we’ll get it done.

The best part of all is that superfast delivery and expert set-up is completely free, just for EE customers. Simply select superfast delivery with expert set-up at checkout.

phone and accessories laid out on a table

Where’s it available?

We’re currently offering our superfast delivery with expert set-up across London and plan to roll out the service across many more UK cities later this year including Manchester, Birmingham, Nottingham, Liverpool, Leeds, Cardiff, Sheffield, Bristol, Glasgow and Cambridge. Watch this space. 

How it works

When you order your device online, select superfast delivery with expert set-up and choose when and where you’d like your phone delivered. When your order is confirmed, you’ll get a call, text or email from your Enjoy expert to confirm all the details are correct.

Your new phone will then be hand-delivered by one of our experts. They’ll help you unbox and activate your new phone, as well as run through anything else you need help with, including transferring contacts and explaining all your phone’s features. Remember to have some photo ID with you for your appointment.

When you’re happy with everything, our expert will leave you with their contact details so you can get in touch with any questions and queries – or you can simply give us a call on 150 or head to ee.co.uk/help.

Check if you can get superfast delivery and expert set-up >  

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