Everything you need to know about 5G

22 May 2019


We’re about to switch on our new 5G network and we can’t wait to take your mobile experience with us to the next level – giving you a more reliable service, speeds like you’ve never seen before and instant connection to the content you love most.

But before we switch it on, here’s everything you need to know about 5G on EE:

What is 5G?

5G is the next generation of mobile network technology. It will improve your mobile experience and help you enjoy faster internet speeds, a more reliable data connection in busy places, and a near-instant connection when opening apps and websites, playing games or connecting to your smart home devices.

But 5G is not a replacement for 4G. It simply adds another layer to our network to provide you with a faster, smoother and better mobile experience.

Where is 5G?

EE will start by rolling out 5G in the UK’s four capital cities – London, Edinburgh, Cardiff and Belfast – plus Birmingham
and Manchester, in 2019.

But that’s just for starters. This year, we’ll also bring 5G to ten other cities: Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol.  

Watch this space.

What are the benefits of 5G?

-      Better connection in busy places

Sometimes in busy places, and during peak times, the internet connection on your phone can slow down. Networks reach their limit when too many people try to connect in the same place at the same time.

With 5G, our network will give you a more reliable connection in the busiest places, so you can video call friends and family, stream sports and download the latest TV show everyone’s talking about – at busy train stations, stadiums and festivals.

-      Faster speeds, better quality

5G will give you speeds like you’ve never seen before on your smartphone. This means you’ll be able to do
things much faster than you currently can using 4G. You’ll be able to reliably stream video at higher resolutions, enjoy higher quality video calls and download content faster – including downloading films in seconds rather than minutes. Want to watch something on a long train journey? You could download an entire box-set while the train’s pulling into the station. 

-      Instant connection

5G gives you a near-instant connection to the content you love most, with very little lag. Whether you’re opening apps and webpages or playing the latest high-resolution game on your phone, everything will feel super-quick. What’s more, a near-instant connection will open up possibilities for exciting new augmented and virtual reality experiences on your smartphone.

How does 5G work?

Whether you’re making a call, sending a text or connecting to the internet, all wireless communications take place over radio frequencies. 5G mainly uses higher frequencies than 4G – and these frequencies are faster and can carry more information. 5G will also support more devices – or SmartThings – being used at the same time.

A 5G network can also be ‘sliced’, which means operators like EE can ‘slice’ parts of the network and dedicate them to specific tasks. For example, one part of the network can be used for phones connecting to the internet and another part can be used for driverless cars.

Will I need a new phone to use 5G?

In order to use 5G, you’ll need to get a brand new 5G phone. With EE, you get the best choice of 5G phones and we’ll launch with a wider range than any other UK network.

You’ll also need one of our next generation Smart Plans. Our 5G Smart Plans are the best in our range – packed
with added benefits.

Discover 5G on EE >




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