Roaming on EE

Enjoy free roaming in the EU

Now all new, upgrading and existing customers, plus those switching plans mid-contract, can use their allowances across the EU.

Whether you’re on a pay monthly, pay as you go, tablet or mobile broadband plan, you can take your minutes, texts and data with you on your travels. Plus, our 4GEE Max plan lets you talk, text, browse and share in even more places – an incredible 53 countries. As well as using your allowances within the EU, you can use them in Australia, New Zealand, Canada, Mexico and the USA.

Choose a Max plan >

Going abroad soon? Check your destination >

Great 4G coverage, at home and away

We bring you 4G in more places in the UK than any other network, as well as 4G with 125 networks in 76 countries around the world.

Find out more

No nasty surprises

Get usage alerts when you’re near the end of your data allowance and never go over at home or abroad thanks to our data cap.

More inclusive roaming destinations

EE plans have more inclusive destinations than any other UK network. Whether you’re off to Spain or jet-setting to the US, we’ve got you covered.

Pay monthly

Take your allowances even further with our Max plans.

Choose a pay monthly plan

Pay as you go

Use your pay as you go packs in the EU and earn Free Boosts while you're away.

Choose a pay as you go pack

Mobile broadband

Use your data allowance across Europe on all our mobile broadband plans.

Choose a data plan

Travelling outside the EU?

Wherever you’re going, use your phone like you do at home. Our Travel Data Pass gives you a great value data allowance for a fixed daily price, so there’s no need to hunt for WiFi, and no chance of an unexpected bill when you get home.

You only need to add Travel Data Pass once. After this you can use data in 56 destinations outside
the EU, and you’ll only ever be charged when you use data abroad.

Just text TRAVEL to 150 or to find out more.

See the full list of countries here >

Find out more

Check if you're set up

By texting ROAMING to 150 or by calling +44 7953 966250 if you're on a mobile broadband plan

Using your phone abroad

Get everything you need to know about using your phone abroad.

Roaming charges

Going abroad soon? Find out the roaming charges for your destination.

Ways to save

Read our money-saving tips for when you’re travelling abroad.

Contact us from abroad

All the details if you need help with your account when you’re away.

Your roaming questions answered

How to make sure EE roaming is set up

EE pay monthly and pay as you go customers may already be set up, but here's how to check:

Text ROAMING to 150 (it's free) before you travel.

You'll get a text either confirming you're set up, or telling you how to set up roaming on your device.

Tablet and 4GEE WiFi customers can check if they're set up to use roaming by calling +44 7953 966250 from a mobile before you travel. Local rates will apply, or you can call 150 for free from an EE mobile

Remember - roaming can take anything up to 24 hours to become active on your account, so it's really important to check you're set up well before you set off.

What countries are included?

Customers can take their UK allowances to Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

Customers on a new Max plan can take their UK allowances to the above destinations as well as Australia, Canada, Mexico, New Zealand and USA.

Note: Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone.

What if I'm travelling outside the EU?

If you’re on one of our Max plans (taken out after 10th May 2017) you can use your data allowance outside the EU too – in Australia, Canada, Mexico, New Zealand and the USA.

If you’re not on one of our Max plans, or travelling outside of these destinations our Travel Data Pass has you covered.

Travel Data Pass lets you use data on your phone every day for a fixed daily price. If you don’t use any data during a day, you won’t pay a penny.

Travel Data Pass options are outlined below:

500MB/day for £4.80: Countries included: Canada and USA
500MB/day for £6: Countries included: Australia, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey and UAE
150MB/day for £6: Destinations included: Albania, Andorra, Argentina, Armenia, Bangladesh, Belize, Bermuda, Brazil, Brunei, Cambodia, Chile, Colombia, Costa Rica, Ecuador, Georgia, Ghana, Hong Kong, Indonesia, Israel, Jamaica, Japan, Kenya, South Korea, Kuwait, Macedonia, Malaysia, Moldova, Montenegro, Myanmar, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, Sri Lanka, Taiwan, Ukraine, Uruguay, Venezuela.

For more information click here >

What happens to my Euro Pass/Travel Data Pass?

Everything you get with Euro Pass or Euro Talk and Text will be included in your plan at no extra charge. We’ll remove any of these passes automatically from your account because you won’t need them anymore. You won’t be charged for this.

If you have a Travel Data Pass, this will no longer activate in the EU which means you’ll save £3 a day, but it will still work if you roam outside the EU.

Is there a limit to how much data I can use in the EU?

If your domestic data allowance is greater than 15GB, you will be subject to a fair usage policy of 15GB whilst you are roaming in our Europe Zone: this means you can use a maximum of 15GB from your data allowance while roaming.

When the fair usage policy applies to you, once you have used up 15GB when roaming, we will notify you and surcharges will apply if you want to keep using data when roaming.

Read our Fair Use Policy (.pdf 226KB) >

Is there a fair use policy in the EU?

Limits known as Fair Use Policy are included in your plan's terms and conditions. The fair use policy is 15GB for all
plans with a domestic data allowance of more than 15GB. When the fair usage policy applies to you, once you have used up 15GB when roaming, we will notify you and surcharges will apply if you want to keep using data when roaming.

For more information, Read our Fair Use Policy (.pdf 226KB) >

Please also note that these roaming benefits are available to UK based customers only and our plans are intended for customers and users with a stable link to the UK who travel abroad periodically. For details of what we consider to be stable links, and the surcharges or other restrictions which we may apply where the user does not meet the stable links requirements, please see the fair use policy by following the link above.

What data speeds can I expect when roaming?

Essential customers will get our standard roaming speed abroad - fast enough for streaming video, uploading photos and browsing. Max customers will get our fastest available speeds at home and abroad. But please note: maximum speeds will be dependent on the local network and may not be as fast as at home.

Do Orange and T-Mobile customers get free EU roaming?

Yes, all existing Orange and T-Mobile pay monthly and pay as you go customers can also use their UK allowances in 47 European destinations.

Will my usage alerts work while I'm abroad?

We will alert and cap you at 100% of your data usage to help you stay in control while at home or abroad. And if you want to continue using data, no problem, just choose one of our data add-ons from add-on.ee.co.uk.

Will my pay as you go pack work abroad?

Yes it will. Make sure your phone is set up for roaming by texting ROAMING to 150 before you go, then use your data, minutes and texts in 48 destinations across Europe.

If you use up your pack allowances while you're abroad, simply buy a new pack or add-on just like you would in the UK. Add-ons are the same price across the UK and EU.

What about those on sharer plans?

New Max plans from the 10th May: Sharers can use data in the same destinations as the lead (including the EU, Australia, Canada, Mexico, New Zealand and USA) but calls and texts are only inclusive for the sharer within the EU.

Old Max Plans: Sharers can use inclusive calls, texts and data within the EU.

Please note: The lead and sharer do not need to be in the same country to use inclusive allowances.

Will I get free Apple Music streaming when I’m abroad?

No - any mobile data that you used outside of the UK to stream or download Apple Music will come out of your plan or data pass allowance.

Get more with EE Extras, just for you when you pay monthly

Free Apple Music

Only EE gives you an amazing six free months of Apple Music

Free EU Roaming

Use your minutes, texts and data across the EU at no extra cost

Data Caps

Never go over your data allowance by accident, so you’re always in control of your spending

UK & Ireland Call Centres

All your calls are answered in the UK and Ireland, so it’s easy to get stuff sorted

WiFi Calling

We’ll keep you connected in even more places. Wherever there’s WiFi, you can call and text on EE.

Data Boost

Boost your EE pay monthly mobile plan data allowance by 5GB each month when you take EE Home Broadband

The legal bit
Customers on eligible plans will be able to use their minutes, texts and data at no extra cost when roaming in the EU/EEA. Customers buying Max plans from 10th May can also roam in other destinations mentioned at no extra cost. Speed and service will vary depending on the service available in the country you visit. For new/upgrading pay monthly customers from 10th May; and for existing customers from 15th June. You must be normally resident in the UK. Data fair usage policy may apply.

Travel Data Pass Available from 29th November 2017.

Travel Data Pass – provides you with a daily data allowance while you’re abroad for a fixed price. Your daily data allowance and fixed price changes with the zone in which you access your data:

500MB for £4.80 a day. Countries included: Canada and the USA

500MB for £6 a day. Countries included: Australia, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey and UAE

150MB for £6 a day. Countries included: Albania, Andorra, Argentina, Armenia, Bangladesh, Belize, Bermuda, Brazil, Brunei, Cambodia, Chile, Colombia, Costa Rica, Ecuador, Georgia, Ghana, Hong Kong, Indonesia, Israel, Jamaica, Japan, Kenya, South Korea, Kuwait, Macedonia, Malaysia, Moldova, Montenegro, Myanmar, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, Sri Lanka, Taiwan, Ukraine, Uruguay, Venezuela.

Who Can Get Travel Data Pass?

Available to all EE Pay Monthly consumer customers. Travel Data Pass is not currently available to customers on mobile broadband/Mobile Wi-Fi plans.Max plan customers who upgraded or joined after 10th May 2017 may already be able to take their UK allowances to some of the above destinations: data usage in these countries will not trigger a Travel Data Pass daily charge. See ee.co.uk/roaming for countries currently included. Travel Data Pass is available to Max plan customers in the remaining countries not already included in their plan.

How does it work?

Opt in to Travel Data Pass by texting TRAVEL to 150 or calling 150 from your EE phone. You’ll then be charged the daily fee each day you use mobile data when you’re abroad in an included country. The included countries are subject to change from time to time and details are available at ee.co.uk/roaming. Your data allowance will be available for you to use until midnight, UK time, each day. If you use your allowance of data before the end of a day and still want more data, you can buy another pass. It may take up to 24 hours to be applied to your account from the moment you opt in and you’ll receive a text message to confirm when it has been added.

Charges

The daily charge and the data allowance are applied for a UK day – midnight to midnight UK time. The Travel Data Pass daily charge will automatically trigger each and every day that you’re abroad in an included country and use mobile data. Note that your phone will use data if you have apps on it that automatically update in the background and this will trigger the daily charge. You can turn data roaming off in your phone’s settings if you don’t want this to happen.The daily charge and the data allowance are applied for a UK day – midnight to midnight, UK time. If you prefer to be charged our standard roaming rates, you can opt out of Travel Data Pass at any time by texting STOP TRAVEL to 150. It may take up to 24 hours for Travel Data Pass to be removed from your account and you may continue to be charged the daily fee until the day (from midnight to midnight UK time) that it is removed.Travel Data Pass is for your personal, non-commercial use. If you’re using it for commercial purposes, or contrary to your terms of service, in our reasonable opinion, we can take it away from you, restrict your use and/or charge you our applicable standard rates at our sole discretion. We may vary or amend these terms at any time. We will try to give you notice of significant changes if we can. We may remove or discontinue this pass at any time. This pass is for UK-based customers only and your phone must be used in the UK at least once every 30 days to make calls.

This add-on includes

a data allowance of 500MB (in Australia, Canada, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey, UAE and USA) or 150MB (in all other eligible countries – see above) with access to 4G where it is available.Travel Data Pass will stay on your account until you choose to remove it. You can opt out of Travel Data Pass at any time. If you do, you’ll be able to buy our standard roaming data add-ons or can choose to pay our standard roaming rates for data when you travel abroad.

Roaming on EE

Enjoy free roaming in the EU

Why you should choose roaming on EE

Choose the right plan for you

Travelling outside the EU?

Check if you're set up

By texting ROAMING to 150 or by calling +44 7953 966250 if you're on a mobile broadband plan