Roaming on EE

EE pay monthly and pay as you go customers may already be set up, but here's how to check:

Text ROAMING to 150 (it's free) before you travel.

You'll get a text either confirming you're set up, or telling you how to set up roaming on your device.

Tablet and 4GEE WiFi customers can check if they're set up to use roaming by calling +44 7953 966250 from a mobile before you travel. Local rates will apply, or you can call 150 for free from an EE mobile

Remember - roaming can take anything up to 24 hours to become active on your account, so it's really important to check you're set up well before you set off.

Customers can take their UK allowances to Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Réunion Island, Romania, San Marino, Saint Martin (French), Saint Barthélemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

Customers on a new Max plan can take their UK allowances to the above destinations as well as Australia, Canada, Mexico, New Zealand and USA.

Note: Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone.

  If you’re on one of our Max plans (taken out after 10th May 2017) you can use your data allowance outside the EU too –   in Australia, Canada, Mexico, New Zealand and the USA.

  If you’re not on one of our Max plans, or travelling outside of these destinations our Travel Data Pass has you covered.

  Travel Data Pass lets you use data on your phone every day for a fixed daily price. If you don’t use any data during a day, you won’t pay a penny.

  Travel Data Pass options are outlined below: 

• 500MB/day for £4.80: Countries included: Canada and USA
• 500MB/day for £6: Countries included: Australia, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey and UAE
• 150MB/day for £6: Destinations included: Albania, Andorra, Argentina, Armenia, Bangladesh, Belize, Bermuda, Brazil, Brunei, Cambodia, Chile, Colombia, Costa Rica, Ecuador, Georgia, Ghana, Hong Kong, Indonesia, Israel, Jamaica, Japan, Kenya, South Korea, Kuwait, Macedonia, Malaysia, Moldova, Montenegro, Myanmar, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, Sri Lanka, Taiwan, Ukraine, Uruguay, Venezuela.       

          For more information click here >

Everything you get with Euro Pass or Euro Talk and Text will be included in your plan at no extra charge. We’ll remove any of these passes automatically from your account because you won’t need them anymore. You won’t be charged for this.

If you have a Travel Data Pass, this will no longer activate in the EU which means you’ll save £3 a day, but it will still work if you roam outside the EU.

If your domestic data allowance is greater than 15GB, you will be subject to a fair usage policy of 15GB whilst you are roaming in our Europe Zone: this means you can use a maximum of 15GB from your data allowance while roaming.

When the fair usage policy applies to you, once you have used up 15GB when roaming, we will notify you and surcharges will apply if you want to keep using data when roaming.

Read our Fair Use Policy (.pdf 226KB) >

Limits known as Fair Use Policy are included in your plan's terms and conditions. The fair use policy is 15GB for all
plans with a domestic data allowance of more than 15GB. When the fair usage policy applies to you, once you have used up 15GB when roaming, we will notify you and surcharges will apply if you want to keep using data when roaming.

For more information, Read our Fair Use Policy (.pdf 226KB) >

Please also note that these roaming benefits are available to UK based customers only and our plans are intended for customers and users with a stable link to the UK who travel abroad periodically. For details of what we consider to be stable links, and the surcharges or other restrictions which we may apply where the user does not meet the stable links requirements, please see the fair use policy by following the link above.

All of our customers can enjoy the superfast speeds supported by our roaming partners abroad. But please note: maximum speeds will be dependent on the local network and may not be as fast as at home.

Yes, all existing Orange and T-Mobile pay monthly and pay as you go customers can also use their UK allowances in 47 European destinations.

We will alert and cap you at 100% of your data usage to help you stay in control while at home or abroad. And if you want to continue using data, no problem, just choose one of our data add-ons from add-on.ee.co.uk.

Yes it will. Make sure your phone is set up for roaming by texting ROAMING to 150 before you go, then use your data, minutes and texts in 48 destinations across Europe.

If you use up your pack allowances while you're abroad, simply buy a new pack or add-on just like you would in the UK. Add-ons are the same price across the UK and EU.

New Max plans from the 10th May: Sharers can use data in the same destinations as the lead (including the EU, Australia, Canada, Mexico, New Zealand and USA) but calls and texts are only inclusive for the sharer within the EU.

Old Max Plans: Sharers can use inclusive calls, texts and data within the EU.

Please note: The lead and sharer do not need to be in the same country to use inclusive allowances.

No - any mobile data that you used outside of the UK to stream or download Apple Music will come out of your plan or data pass allowance.