APPLE DUAL SIM ON EE

Two numbers, one phone

Carrying separate personal and business phones can be a hassle. Wouldn’t it be much easier if you could count on just one phone? Now you can, with the new Apple Dual SIM.

Available on iPhone XS, iPhone XS Max and iPhone XR, the new Apple Dual SIM lets you quickly switch between two lines – for work, travel and anything else – all on the same phone.

Order from an EE store >

Order over the phone on 0800 956 6000

Data Gifting

Share data between your SIMs with ease using the My EE app

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Data Boost

Get a 1GB data boost on your account every month

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Save 10%

When taken as a second line, save 10% on the monthly cost of your new eSIM

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Choose from one of our regular pay monthly SIM only plans

Instead of a physical SIM, you’ll receive an eSIM pack with a QR code

Scan the QR code using your iPhone to get set up

Learn more about setting up or using your eSIM >

Apple Watch and iPhone: perfect partners

Apple Watch and iPhone are the perfect pair. With Apple Watch you can make and take calls, send and receive texts, check notifications and listen to music – even when you don’t have your iPhone with you. They’re totally in tune with each other.

Buy now

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Frequently asked questions

How do I get an eSIM second line?

It’s really simple, Firstly you need to have set up your phone with your first line and normal SIM card. You can then sign up to a new SIM only plan with EE or you can move an existing plan onto an eSIM by visiting one of our EE Stores or by calling us. As part of the set up you will be given the option to assign a name to each line and also choose what lines are used by default for data and default voice and messages. This can be changed at a later date if you change your mind.

How do I set up a new eSIM second line?

When you sign up to a new plan with an eSIM for your second line you’ll be provided with an eSIM card pack that contains a QR code. You need to go into the “mobile data” section within settings, select “Add Data Plan” and simply follow the instructions.

Can I move an existing line to an eSIM second line?

Yes – once you've received your eSIM card, you need to go into the “mobile data” section within settings, select “Add Data Plan” and simply follow the on-screen instructions. When complete, you will see that you have a second line, but no phone number is present. Go to www.ee.co.uk/simswap and follow the instructions. You’ll need the SIM serial number from your eSIM card pack and to be able to receive a PIN verification on your old SIM. If you aren’t able to use your old SIM you’ll need to call Customer Services to swap your number over for you.

What is a QR code?

A QR code (short for “quick response code”) is a unique two-dimensional barcode which can be scanned by your smartphone to access relevant information. We use them to get the eSIM onto your phone in a safe and secure way.

How do I know which line my calls are on?

Initially all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there is an indicator within each contact that gives you the option to change which line you use for that contact. If you are just entering a number into the dialler, again the choice to select which line you call from is at the top of the screen.For incoming calls, there is an indicator to show which number you are receiving the call on. The indicator is the first letter of the name you assigned to each line during set up.

Do I get a 10% discount for having an additional line?

Yes, as long as both your lines are on the same account. You’ll get 10% off your additional line and a 1GB data boost on your primary line.

Can I gift data between my lines?

You can gift data between your two lines if they are on the same account. You can also gift data from both lines to other users on the same account as you. You can easily swap between data lines on your phone, by going into mobile data settings.

The legal bit

To use your dual SIM device you will need two lines on your account, one with a physical SIM and one with an e-SIM. Both lines will be subject to our Pay Monthly Network Terms which are at ee.co.uk/dualsimhelp.

You will have to set up one line as your default data line and any apps that you download and use will use the data from that line. You will not be able to download and use apps on the other line unless you change your default data line. You can do this within your device settings.

If you are on a call on one of your lines anyone calling the other line will be diverted to voicemail. You will not be alerted to the fact that someone is calling on your other line as it will be on standby.

If you purchased your device from EE and have an EE e-SIM and your device needs to be returned for repair or replacement you have three options for your e-SIM line. You can:

• take a physical SIM to use in another device until your dual SIM device is returned; or
• request another e-SIM for use in another device until your device is returned (you will need photo ID to obtain a replacement e-SIM); or
• obtain a pro-rated refund on the monthly recurring charge for your e-SIM line for the period that your device is being repaired.

You will be entitled to cancel your e-SIM line without paying any early termination charge if you return your device:

• within 14 days of delivery due to a coverage issue or if you purchased the device via our call centre;
• within 30 days of delivery due to a fault and request a refund rather than repair or replacement.

You will be entitled to cancel your physical SIM line and return your device within 14 days of delivery if you:

• have coverage issues; or
• made your purchase or via our call centre,
in line with our usual cancellation policy.

For as long as an e-SIM for the Apple XR or any other dual SIM device which EE may offer in the future which has an e-SIM is only available on EE, if you have the right to end the contract for your e-SIM line during the minimum term without paying an early termination charge because we have made a change which results in a material detriment to you then you will also have the right to end the contract for your physical SIM without paying any early termination charge. If e-SIMs are available on another network this will not apply. The same will not apply the other way around.

If you start your physical SIM line and your e-SIM line at different times then your minimum terms may end at different times. This means that if you decide to terminate one line at the end of the minimum term and want to terminate the other line as well you may have to pay an early termination charge on the line which is still within its minimum term.

If you give or sell your device to someone else, including if you return it for repair or trade it in, you need to remove both your physical SIM and your e-SIM. We cannot remove your e-SIM or any related data if you have sent your device to us for repair or trade in. SIM cards of either type can contain private information, and may enable unauthorised use of your Network airtime. If you fail to remove your SIMs, you will be responsible for any use of either SIM card arising before, or after the transfer or return of your device.

If one of your lines is terminated or suspended for a serious breach of our network terms (such as making nuisance calls or texts, using illegal repeaters or failing to make any payments although this is not a full list of serious breaches) the other will may be r terminated or suspended too. This may also result in your device being blacklisted.

APPLE DUAL SIM ON EE

Two numbers, one phone

Get these great extras

with Apple Dual SIM...

How it works

in three simple steps...

Learn more about setting up or using your eSIM >

Apple Watch and iPhone: perfect partners

Frequently asked questions