The monthly price shown will be increased every year from March (starting March 2019) by an amount equal to the increase in the Retail Price Index. Annual price increase based on the full price of your plan and/or additional commitment service. Please note the cost of additional services you take from us may increase or decrease while you’re an EE customer.
Upgrade Anytime: Only available to customers with an eligible device on selected Max plans who have had their plan for at least 14 days and are up to date with all payments. Subject to credit check. New plan must be of same or higher value. Early upgrade charge may be payable. Old device must be returned in full working order and power up, with any security features such as Find My iPhone disabled, otherwise damaged/missing device charge may apply, see ee.co.uk/upgradeanytime for charges. Device cannot be returned so ensure all contacts and data have been backed up. Other terms apply, see ee.co.uk/terms. Information & pricing correct as at September 2018.
*EU roaming: You can use your full plan allowance of mins, texts and data in the EU.
EU countries: Our Europe Zone presently includes:, Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Réunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthélemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
*Note Turkey (you may connect to a Turkish network when in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone. Therefore any calls made from either of these countries, or from Northern Cyprus if connected to a Turkish network will be chargeable.
4GEE Max plans include the above plus Australia, Canada, Mexico, New Zealand and USA. Equipment provided may differ from that shown.
BT Sport app: The app is made available to pay monthly customers on Essential handset, SIM only phone and tablet plans as a 30 day rolling Add-On. If you’re a 4GEE WiFi customer, including SIM Only, you’re not eligible for the Add-On. To use the app customers must have a smartphone or tablet containing an EE SIM. All devices must use Android 4.3, Windows 10 or iOS 8 operating systems. Some in-app functionality is restricted on Windows 10. The Add-On costs £5 a month. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance.
BT Sport casting: BT Sport casting is a 30 day rolling Add-On that allows you to cast content from the BT Sport app onto digital media players such as televisions or watch on a lap top or other device that does not have an EE sim. If you have BT Sport casting, data used whilst in the UK when watching sports matches and events live or on catch up using the BT Sport app will not decrement from your plan’s data allowance. You must have some of your plan’s data allowance left or you will be unable to watch sports matches or events on the BT Sport app using mobile data either live or on catch up. You will not be able to cast from Windows devices. To use BT Sport casting you will need access to a computer or a Google Chromecast or Apple TV. EE does not provide the Google Chromecast or Apple TV as part of the Add-On. The Add-On costs £10 a month. You will also have to pay £5 a month for access to the BT Sport app if this is not included in your price plan.
Three months free: Available to customers on consumer and small business plans requesting the BT Sport Add-On for the first time. If you’ve previously benefited from our six months’ free offer, you won’t be eligible. The Add-On is available for three consecutive months. The three months starts as soon as we receive your request for the Add-On or from the date you join or upgrade your price plan. If the Add-On is removed from your account at any point during the three month period, you’ll be unable to get the Add-On again free of charge. At the end of the free period, you’ll be automatically charged for the Add-On but can cancel at any time. The offer is non-transferable.
Pre-Order: your contract starts when your order is accepted but your plan will start at (and you will be charged from) the moment we send your new device out to you (i.e. just before you receive it). Device will be sent out within 30 days of launch subject to availability, but we’ll aim to send it quicker than that. Orders placed in store for delivery in store only. Please note that delivery estimates for pre-order & recently launched devices can sometimes change. We will always keep you updated on the progress of your order. You can cancel your pre-order if we don’t send your device within 30 days. If you cancel you will have to pay for services used. Services subject to credit check. Early upgrade fees may apply to existing customers upgrading within their current minimum term.
BT Sport: You need a TV licence. BT Sport is for your personal use in the UK.
Apple Music Membership: The individual Apple Music membership add-on is free for 6 months for customers on EE pay monthly or SIM only phone plans and adding the add-on to their account for the first time. After 6 months, membership automatically renews and you’ll be charged £9.99 a month unless you cancel. If removed from your account during the free period, you’ll be unable to get the add-on again free of charge. Requires a handset using either iOS 8.4 or Android 4.3 or later. Apple ID required for full functionality. Unless you have an Apple Music Streaming add-on, data usage will decrement from your plan’s data allowance. Apple Music is for your personal, non-commercial use in the UK only. This offer is non-transferable. Not available with any other Apple Music membership offer. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms. Other terms apply, see www.ee.co.uk/terms or ask in store for full details. Information & pricing correct as at 09.08.18.
Pay Monthly Mobile Plans including SIM Only, 4GEE, Tablets, 4GEE Wi-Fi and Shared Plans: ALL PRICE PLANS: Subject to credit check. Monthly charges assume online billing & Direct Debit payment. MINUTES & TEXTS: 24 month minimum term. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 50p/min. Data allowance can be used in UK & EU/EEA. Data fair use policy may apply in EU/EEA. See www.ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. General: Calls to 084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 50p/min plus the applicable service charge. See the EE Price Guide for a detailed list of service charges. If you call a 070 you’ll be charged up to 75p/min. See ee.co.uk for our Price Guide & more info on charges outside of your allowance. You own device 6 months from plan start date. Personal use only.
Full terms and conditions >
4GEE Home Router Gift with Purchase:
- Only new customers who have purchased an 4GEE Home Router on an 18 month EE tariff through our direct channels are eligible for this connected bundle offer.
- The Offer is available from 5th April to 30th April 2019.
- Offer is subject to availability and may be withdrawn at any time.
- The bundle includes One Hive Hub, two Bayonet or screw dimmable white bulbs and an Amazon Echo Dot
i. Hive Hub: Compatible with iOS or Android.
ii. Hive White Dimmable Bulbs (Bayonet & Screw Cap): Compatible with iOS or Android. Requires a Hive Hub which is included with this bundle.
iii. Amazon Echo Dot: The Alexa App is compatible with Fire OS, Android and iOS devices, and also accessible via your web browser. Certain skills and services may require subscription or other fees.
5. Within 30 days of purchase you will receive an SMS, email or letter (depending on what information you have supplied) containing a link. This unique link will take you to a landing page on our accessory site (managed by our partner Kondor) where you can choose either the screw or bayonet light bulb bundle, which will automatically be free to you when added to the basket when going directly from the link. Then you’ll just need to enter your shipping details and it will arrive within 5 working days.
6. You have until 30th of June to claim your Smart home bundle. After this time, you will no longer qualify for the offer.
7. If you cancel your plan within 30 days of purchase, you will no longer be eligible for the free Smart home bundle. If you choose to cancel your plan within the first 18 months, you’ll have to return your smart home bundle gift within 14 days, or you’ll be charged £169.99 for the cost of the bundle without the promotional offer.
8. This offer is entirely separate from any other BT promotions, and will not affect your ability to claim any other reward you may be entitled to.
9. We aim to deliver within 5 working days but this may increase during busy periods, such as Christmas and during any sale periods. Please allow up to 28 days.
10. If your item is faulty and needs to be returned, please contact the customer service department at firstname.lastname@example.org so we can arrange for a freepost returns envelope to be sent out to you where applicable. If a customer returns an item of their own accord, the customer will be responsible for the returns postage costs.
All OEM products come with a 1 year warranty and may be returned if faulty to Kondor. Please contact our administration email@example.com. Some manufacturers offer extended warranty terms of 2 or more years. Please check the manufacturer’s website.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange if the fault occurs within 28 days of delivery.
To qualify for an exchange the product must be:
- in otherwise "as new" condition; and
- complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please email Customer Service at firstname.lastname@example.org (10:00 to 16:00 Monday to Friday).
Please return the product to EE Accessories Customer Services Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL. If a fault occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS.