The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you’re an EE customer.
Your first annual increase will take place in March 2021.
The plan terms are below. For terms related to the device please refer to “The legal bit” under the “FEATURES” tab.
Pay Monthly Mobile Plans: 24 month minimum term. The upfront cost you pay for the device applies as you are agreeing to a 24 month plan at the monthly cost shown. Subject to terms and credit check. Monthly charges assume online billing. Data allowance can be used in UK & EU/EEA. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 65p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. You own device 6 months from plan start date. Personal use only. Essential Plans include our fastest 4G speeds. Smart Plans include our fastest 4G speeds, swappable benefits and upgrade anytime. 5G Smart Plans include access to our 5G speeds, swappable benefits and upgrade anytime.
Upgrade Anytime: You can upgrade anytime so long as you have had your plan for at least 15 days and are up to date with all your payments. You’ll have to pass a credit check and your new plan must be of the same or higher value. You may have to pay an early upgrade fee and we’ll tell you this before you upgrade. Your old device must be returned in full working order, be able to power up, with any security features such as Find My iPhone disabled, otherwise damaged/missing device charge may apply, see ee.co.uk/upgrade anytime for charges. Your device cannot be returned so ensure all contacts and data have been backed up before sending it to us.
Swappables: Choose your swappable benefit at purchase, via My EE or by texting 150. We may at any time change the range of swappables available, the content of swappables or the minimum length of time each must be active for. Third party subscriptions may be required. For more detail please see ee.co.uk/passes.
Music Data Pass: Data used whilst streaming and downloading music content on Apple Music, Tidal, and Deezer whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. The EE Music Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content via the EE Music Data Pass may change from time to time. For more details go to www.ee.co.uk/musicpass
Video Data Pass: Data used whilst streaming and downloading video content on Netflix, MTV Play, Amazon Prime Video, YouTube, BBC iPlayer TV Player and BT Sport whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. The EE Video Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content via the EE Video Data Pass may change from time to time. For more details go to ee.co.uk/videopassterms
Amazon Prime Video: Data used will decrement from your plan allowance. Offer subject to change. Amazon.com Inc and its affiliates are not sponsors of this promotion. Amazon Prime has a £5.99/month value. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via Prime Video may change from time to time. Prime Video terms apply. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. For more details go to www.ee.co.uk/amazonterms.
Gamer’s Data Pass: Data used whilst playing games such as Pokémon Go, FIFA Mobile, Star Wars Galaxy of Heroes, Harry Potter: Wizards Unite and streaming content on Twitch whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. This Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content via the Gamer’s Data Pass may change from time to time.
Roam Further Pass: Access your standard plan allowances in the USA, Canada, Mexico, Australia and New Zealand in addition to the UK & EU/EEA. Remember, data fair use policy outside UK of 50GB applies. See ee.co.uk/terms for countries and details. Allowances last until next bill or until used up, whichever comes first. Allowances don’t roll over. Our stable links policy applies, as set out in the Plan Terms. Once you have used up the allowance, or hit your 50GB fair use amount, standard rates apply as set out in the Non-Standard Price Guide.
BT Sport App: To use the app customers must have a smartphone or tablet containing an EE SIM. Devices must use at least Android 4.1 Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance. For the additional price of £5, you can add BT Sport Large Screen to your BT Sport Swappable.
Apple Music Membership with data streaming on us: Individual Apple Music Membership is free for 6 months and for 6 months, data used whilst streaming/downloading from Apple Music whilst in the countries covered by your plan's inclusive data allowance will not decrement from your plan’s data allowance. 6 months’ data streaming not available to Business Connect customers. You must have some of your plan’s data allowance left else you will be unable to stream or download music using mobile data. If you’ve already benefitted from our six months’ free Apple Music Membership offer you’re ineligible for this offer but may be entitled to 6 months Apple music Data Streaming on us. After 6 months, membership automatically renews and you’ll be charged £9.99 a month and data used will decrement from your plan allowance. You can cancel at any time. If removed from your account during the first six months, you’ll be unable to get the add-on again free of charge. Requires a handset using either iOS 8.4 or Android 4.3 or later. Apple ID required. Apple Music is for your personal, non-commercial use only. This offer is non-transferable. Not available with any other Apple Music membership offer. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms
WiFi Calling: EE pay monthly customers with compatible phone only (check compatibility at ee.co.uk/wificallingphones). Wi-Fi with broadband internet connection required. EE accepts no responsibility for the quality, availability or coverage of Wi-Fi networks and calls made or received over them. All calls or texts charged as per your EE price plan, see ee.co.uk/priceguides. Wi-Fi Calling is only supported by the EE version of Android and Windows devices, which can only be bought directly from us in one of our stores, online at ee.co.uk, or through our telesales team. Android and Windows devices bought from other retailers will not be able to support Wi-Fi Calling.
5GB Data Boost: Available to new and existing customers who sign up to 4GEE Home or fixed broadband plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your 4GEE Home or broadband plan. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home or EE broadband must still be active and you must be moving to an eligible Pay Monthly plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.
Family data gifting: Account holder only can gift to other pay monthly plans on the same account in increments of 500MB. No gifting to/from Smart Watches, 4GEE Home or 30-day 4GEE Wi-Fi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
£10 off Protective Kit: £10 off cases/screen protectors: Available to new and upgrading Consumer and Small Business Customers on selected Pay Monthly Handset Plans or selected 12 month SIM only phone plans purchased directly via EE from 1st May 2019. Subject to availability. Non-transferable. Available at time of purchase only. Where we do not stock accessories for a specific device, we will provide a discount code to be redeemed online.
Annual Device & Account MOT: Available to new and upgrading customers taking a Handset, Tablet or selected 12 month SIM only Essentials or Smart Plans, purchased directly from EE from 1st May 2019 (Excluding selected SIM, 4GEE Home, Wearables, Mobile Broadband/Mobile Wi-Fi). For full details see ee.co.uk/servicepack
EE Lifetime Guarantee: The warranty is only available to new and upgrading customers taking a Handset or Tablet on Essentials or Smart Plans, purchased directly from EE from 1st May 2019 (Excluding SIM, 4GEE Home, Wearables, Mobile Broadband/Mobile Wi-Fi). You must remain on an eligible Pay Monthly Plan. Your account must be up to date. Your EE Lifetime Guarantee only covers the original device supplied to you by EE. If your device suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free. For full details and exclusions see ee.co.uk/servicepack
Superfast Delivery: Delivery slots available between 8am and 8pm Monday to Saturday and 10am to 6pm on Sundays. Order before 12pm for same day delivery. Same day delivery is dependent on availability of stock, availability of Enjoy experts, Geographical restrictions, bank holidays and exceptional circumstances apply. An Enjoy expert will deliver and help set up new device at your chosen location. Only available for delivery within selected postcodes, see ee.co.uk/superfast-delivery to determine eligible postcodes. If you’re a new customer connecting through telesales, delivery is only available to your EE account billing address. Only available with selected devices. Photographic ID must be provided to confirm identity of customer. Over 18 must be present during Enjoy visit at all times. An Enjoy expert will contact you by telephone/text prior to your delivery slot. Further terms apply, see ee.co.uk/terms.
UK’s fastest network: Based on the RootMetrics® UK RootScore® Report: H1 (Jan – Jun) 2019. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.
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