Pay Monthly Deals

You'll receive an email from The Marketing Lounge Partnership with full details on how to redeem your gift voucher. We'll fulfill all qualifying gift vouchers within three months of your selection. We'll send all gift vouchers via email.

Two months from the date you receive your redemption email.

The email address you used when you bought from EE.

You'll need your order reference, starting XKN. You can find it on the order confirmation page following your purchase or in your order confirmation email. Without the order reference, you won't be able to redeem your voucher.

Check your ‘junk’ folder in your email account. If you still can't find it, email The Marketing Lounge Partnership at info@myeeoffers.co.uk.

You'll need your order reference starting XKN. You can find it in your order confirmation email.

You won't receive the gift voucher if you've: 

• been declined for the offer 
• cancelled within your 14-day cooling off period
  
• bought the offer via telesales or an EE shop
• not used the above link when you bought the offer
• combined the offer with Cashback via Quidco or TopCashback

You can email us at: info@myeeoffers.co.uk.

^Get a £125 gift voucher when joining a selected EE plan. This offer is only available to new customers joining on the £23 EE WiFi Mini 15GB data 24m plan. The offer is available online only and is not available instore or via telesales. 

This offer cannot be used in conjunction with any other discount code, offers or 3rd party cashback. If this offer is used in conjunction with any other offer or cashback, the cashback/discount will be declined.

You will receive instructions on how to redeem the voucher by email to the address provided when joining EE.  You must select your preferred voucher within 2 months of the date on your instruction email. Your order reference, starting XKN, will be required to redeem your chosen gift voucher.

All successfully redeemed gift voucher will be sent within 3 months of connecting to the EE network

Customers are required to be outside of their 14 day cooling off period and remain connected to the network to qualify for the gift voucher

All vouchers are fulfilled by The Marketing Lounge Partnership Limited and all queries should be sent to info@myeeoffers.co.uk. Voucher is non-transferable and non-exchangeable. We accept no responsibility for vouchers which are lost or damaged on their way to you or for requests for redemption received outside the time periods mentioned above. Personal details will be processed in accordance with the EE Privacy Policy which can be found here https://ee.co.uk/privacy-policy. Offer expires 13/06/17.

*EU roaming: You can use your full plan allowance of mins, texts and data in the EU.

Roaming countries included: Austria, Azores, Belgium, Bulgaria, Croatia, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Cyprus (not including Northern Cyprus), Réunion Islands, Romania, Saint Martin, Saint Barthélemy, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

4GEE Max plans include the above plus Australia, Canada, Mexico, New Zealand and USA. Equipment provided may differ from that shown.

Wifi Calling: EE pay monthly customers with compatible phone only. WiFi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your EE price plan, see ee.co.uk/priceguides. 

12 month minimum term. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. You will not get 4G speeds using a 3G only phone. 4G speeds depend on location & number of users. Check your coverage at ee.co.uk/coverage.

No other discounts can be used in conjunction with any promotional and/or time limited offers.

Minutes and texts: UK to UK mobiles and UK landline starting with 01, 02 and 03 (excl. Jersey Guernsey & Isle of Man). Out of allowance calls to these numbers cost 50p/min. General: Calls to 084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 50p/min plus the applicable service charge. See the EE Price Guide for a detailed list of service charges.  If you call a 070 you’ll be charged up to 75p/min. See ee.co.uk for our Price Guide & more info on charges outside of your allowance. Personal use only. Double speed: Select areas only. Speeds based on test data 2015 (up to speeds doubled from 30 Mbps to 60 Mbps). 4G network capacity doubled from 2 x 10 MHz to 2 x 20 MHz. Speeds referred to are download speeds. 

*EU roaming: You can use your full plan allowance of mins, texts and data in the EU.

Roaming countries included: Austria, Azores, Belgium, Bulgaria, Croatia, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Cyprus (not including Northern Cyprus), Reunion Islands, Romania, Saint Martin, Saint Barthelemy, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

4GEE Max plans include the above plus Australia, Canada, Mexico, New Zealand and USA.

The monthly price shown will increase from March every year by the Retail Price Index rate of inflation published in January that year. See ee.co.uk/increase for details. Annual price increase based on the full price of your plan and/or additional commitment service.

Free Wireless Galaxy Buds: Pre-order the S10 or S10+ between 20.02.19-07.03.19 from a participating retailer. Claim on the Samsung Members app between 08.03.19 - 08.04.19 UK/ROI 18+ only. For full T&C's, see www.samsung.com/uk/offer/galaxys10-preorder.

Samsung Galaxy S10+: Available to new and eligible existing customers. 24 month minimum term. Subject to credit check. Monthly charges assume online billing. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 50p/min. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Some numbers aren’t included: calls to 070 numbers cost up to 75p/min and calls to 084, 087, 09 & 118 cost 55p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. You own device 6 months from plan start date. Personal use only.

Samsung Watch 4G offer: Saving £5pm for 24 months. Offer ends 08.04.19. 24 month minimum term. £15/month for unlimited data. Fair use policy applies. Subject to credit check. Monthly charges assume online billing and Direct Debit payment. Upfront cost may apply depending on model. Only available to Consumer and Small Business Customers on a Pay Monthly or SIM only phone plan with compatible handset. If you cancel your handset plan you will no longer be able to use data or receive/make calls and texts on your Galaxy Watch. If you cancel your plan within the minimum period, a cancellation charge will apply. Not eligible for Multiplan discount. When Paired with a nearby compatible handset in the UK, Galaxy Watch will use data and receive/make calls and texts using that handset’s plan allowances. See Smart Watch terms at ee.co.uk/terms for full list of compatible devices. Data is UK use only. Your Galaxy Watch will not work on other networks.

Upgrade Anytime: Only available to customers with an eligible device on selected Max plans who have had their plan for at least 14 days and are up to date with all payments.  Subject to credit check. New plan must be of same or higher value.  Early upgrade charge may be payable. Old device must be returned in full working order and power up, with any security features such as Find My iPhone disabled, otherwise damaged/missing device charge may apply, see ee.co.uk/upgradeanytime for charges. Device cannot be returned so ensure all contacts and data have been backed up. Other terms apply see ee.co.uk/terms. Charges and information correct as at 24.01.19.

Free Samsung Wireless Charger Offer: Offer ends 08.04.19. Available when taking a S10 or S10+ handset on a 24 month plan. Offer is limited to one per customer. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. Free gift will be delivered within 45 days of purchase to your billing address if purchased online or via telesales. If your account falls into arrears within these 45 days, your gift will not be delivered until any outstanding balance is paid. If your account is still in arrears on the 46th day of your contract, you will no longer be eligible to receive your free gift. If you choose to cancel your contract with us within the first 24 months, for any reason, you must return your free gift within 14 days of cancellation. Information and pricing correct as at 30.01.19.

Trade in: Offer ends 08.04.19. Available in selected retail stores or when you join/upgrade direct with us over the phone or online. Trade In a Galaxy S7, S7 Edge, S8, S8+ or Note 8 and get the new Galaxy S10 or S10+ on selected EE price plans to qualify for up to a £250 credit, that can be used to cover the upfront cost or as a credit on your account. Your device must be in good working order and power up to qualify for the promotion. If you fail to send us a S7/S7 edge, S8, S8+ or Note 8 that (1) is in good working order or (2) that is as described you will be liable for the trade in value given as a discount (£150 or £250) this will be applied as a charge on your bill. Device cannot be returned so ensure all contacts & data has been backed up. We reserve the right to ask for proof of ownership. If you cancel your new plan or return your new device, you will not be able to retrieve your old phone & will only be offered, by way of refund, an amount equal to the trade in price given for your old phone. You will not be entitled to the additional credit provided under the offer. Full terms at ee.co.uk/help. Other terms apply see ee.co.uk/terms

4GEE Home Router Gift with Purchase: 

1. Only new customers who have purchased an 4GEE Home Router on an 18 month EE tariff through our direct channels are eligible for this connected bundle offer. 
2. The Offer is available from 5^th April to 30^th April 2019.
3. Offer is subject to availability and may be withdrawn at any time.
4. The bundle includes One Hive Hub, two Bayonet or screw dimmable white bulbs and an Amazon Echo Dot

              i. Hive Hub: Compatible with iOS or Android.

              ii. Hive White Dimmable Bulbs (Bayonet & Screw Cap): Compatible with iOS or Android.  Requires a Hive Hub which is included with this bundle.

              iii. Amazon Echo Dot: The Alexa App is compatible with Fire OS, Android and iOS devices, and also accessible via your web browser. Certain skills and services may require subscription or other fees.

   5. Within 30 days of purchase you will receive an SMS, email or letter (depending on what information you have supplied) containing a link. This unique link will take you to a landing page on our accessory site (managed by our partner Kondor) where you can choose either the screw or bayonet light bulb bundle, which will automatically be free to you when added to the basket when going directly from the link. Then you’ll just need to enter your shipping details and it will arrive within 5 working days.

   6. You have until 30th of June to claim your Smart home bundle. After this time, you will no longer qualify for the offer.

   7. If you cancel your plan within 30 days of purchase, you will no longer be eligible for the free Smart home bundle. If you choose to cancel your plan within the first 18 months, you’ll have to return your smart home bundle gift within 14 days, or you’ll be charged £169.99 for the cost of the bundle without the promotional offer.

   8. This offer is entirely separate from any other BT promotions, and will not affect your ability to claim any other reward you may be entitled to.

   9. We aim to deliver within 5 working days but this may increase during busy periods, such as Christmas and during any sale periods. Please allow up to 28 days.

   10. If your item is faulty and needs to be returned, please contact the customer service department at customerservice@kondor.co.uk so we can arrange for a freepost returns envelope to be sent out to you where applicable. If a customer returns an item of their own accord, the customer will be responsible for the returns postage costs.

All OEM products come with a 1 year warranty and may be returned if faulty to Kondor. Please contact our administration customerservice@kondor.co.uk. Some manufacturers offer extended warranty terms of 2 or more years. Please check the manufacturer’s website.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange if the fault occurs within 28 days of delivery.

To qualify for an exchange the product must be:

•  in otherwise "as new" condition; and
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please email Customer Service at customerservice@kondor.co.uk (10:00 to 16:00 Monday to Friday).

Please return the product to EE Accessories Customer Services Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL. If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS.