Gaps between packs
You don’t need to buy your packs one after another to get your Free Boost – if you have a gap between packs we’ll pause counting and carry on as soon as you buy your next pack. You will get your Free Boost as soon as you have bought three 30-day packs or 12 seven-day packs.
You have 60 days to choose your Free Boost
If you haven’t chosen your Free Boost after 60 days, you won’t be able to boost your pack allowances until you are eligible for another Free Boost. We’ll send you a text to tell you when you are eligible again, so you don’t miss out.
Changing the duration of your pack
If you change from a 30-day pack (£8 or above) to a seven-day £1 pack, or vice versa, you will lose any Free Boosts you have and will need to buy the required number of packs again to get another Free Boost.
If you buy a 30-day £5 pack and change to any other pack or vice versa, you’ll lose any Free Boosts you’ve earned.
Free Boosts on International Packs
Free Boosts minutes and texts can't be used to call or message abroad from the UK. However, data boosts can be used for video calling so if you want to use your Free Boost to get in touch with friends or family abroad, it’s best to pick a data boost.
See more help here >