Samsung repairs: If the repair is not covered by your device warranty you will have to pay for the repair. It is also your responsibility to back up your data and content; we will not be responsible for any information that you lose as part of that back up process. You must also disable any security software that would prevent inspection of your device. We will notify you when your device is ready to collect. You’ll have 28 calendar days from the date we tell you to pick it up. If you don't come back in time, we'll only keep your mobile phone for a further 30 days; after which you may not be able to get it back. Samsung Service Centre: Only available at EE Bluewater. Samsung Service Centre terms apply to the repair process. Same day repair subject to availability of parts. On occasion a repair may take longer than usual, in any event, devices brought in to store after 6pm cannot be repaired on the same day. In-store Hubs: Next day repair available to EE customers in limited stores only see link for details. Timing of your device being returned to store cannot be guaranteed. Devices brought in to store after 3pm will not be sent for repair until the following working day. Loan phone: Available to EE customers at in-store Hubs only. Subject to availability of loan phone devices. Loan phones provided on a free hire basis and remains property of EE. You must take proper care at all times to prevent loss or theft. You must not tamper, disassemble, misuse, neglect or damage it. You must not sell, hire or allow any other person (whether free or for a fee) to use the loan phone we provide. We will require to pre-authorise a UK registered debit or credit card with a specific amount of money that we can debit from you in the event you lose, misuse or damage the loan phone. The sum will be sufficient to replace a phone damaged beyond economic repair or not returned. Further terms apply.
Samsung Galaxy Watch – 24 Month Plan (available in Direct) + RPI Table:
Samsung Galaxy Watch: 24 month minimum term. Subject to credit check. Monthly charges assume online billing and Direct Debit payment. Upfront cost may apply depending on model. Only available to Consumer and Small Business Customers on a Pay Monthly or SIM only phone plan with compatible Android handset. If you cancel your handset plan you will no longer be able to use data or receive/make calls and texts on your Galaxy Watch. If you cancel your Smart Watch plan within the minimum period, a cancellation charge will apply. Smart Watch plan is not eligible for Multiplan discount. When paired to a compatible handset in the UK, Galaxy Watch will use data and receive/make calls and texts using that handset’s plan allowances. See Smart Watch terms at ee.co.uk/terms for full list of compatible devices. Galaxy Watch must be in proximity to your handset connected via Bluetooth to use handset allowances. Data is UK use only. Your Galaxy Watch will not work on other networks. Check your coverage at ee.co.uk/coverage. Subject to availability. Further terms apply, see ee.co.uk/terms.
Samsung Galaxy Watch - 30 Day SIMO (available when Watch purchased via 3rd party retailer) + RPI Table
Samsung Galaxy Watch: 30 day minimum term. Subject to credit check. Monthly charges assume online billing and Direct Debit payment. Only available to Consumer and Small Business Customers on a Pay Monthly or SIM only phone plan with compatible Android handset. Smart Watch plan is not eligible for Multiplan discount. When paired to a compatible handset in the UK, Galaxy Watch will use data and receive/make calls and texts using that handset’s plan allowances. See Smart Watch terms at ee.co.uk/terms for full list of compatible devices. Galaxy Watch must be in proximity to your handset connected via Bluetooth to use handset allowances. Your Galaxy Watch will not work on other networks. 4G coverage required. Data is UK use only. Check your coverage at ee.co.uk/coverage. Further terms apply, see ee.co.uk/terms.
