Upgrade Your
Phone on EE

You can find out if you can upgrade early by logging into My EE. Alternatively, you can text UP to 150 or call 150 from your EE phone.

As a quick guide, you need to be over six months into your contract to upgrade early. If you’re on a pay monthly SIM plan you can upgrade just three months into your contract – fees may apply for early upgrades.

You can take an early upgrade with a new phone after you’ve been on your current EE plan for six months and if you have more than 45 days to go before your contract renewal date.

You may not be eligible to upgrade at this time for a number of reasons, such as having been with EE for less than 6 months or there may be an outstanding balance on your account. Text UP to 150, log in to My EE or if you don’t have one yet, register for a My EE account to find out when you can upgrade.

Annual upgrade is included free of charge on eligible 4GEE Max plans. After 12 months you just bring your current handset to one of our stores, and providing it’s in good working order, you can hand it back and upgrade there and then. Alternatively you can upgrade and keep your old phone by paying a one off fee. Find out more.

Keeping your existing number is easy with EE. We’ll send you a new SIM card with your phone so whether you’re an upgrading Orange, T-Mobile or EE customer, just pop your new SIM into your phone and you’re good to go.

If you’re an upgrading EE customer your new plan starts as soon as your phone or SIM has been dispatched. Your new allowances will come into effect and you’ll be charged from that point.

If you’re upgrading from Orange or T-Mobile your new plan will start once you put your new EE SIM into your phone. Your new allowances will come into effect and you’ll be charged from that point.

You can find out if you can upgrade by logging into My EE. Upgrade your current tablet up to three months before your contract ends with no early upgrade fees, and get a 15% loyalty discount. Plus pay no up-front fee on the majority of our tablets.

Check the status of your order by logging into the order portal from the link in your confirmation email. If your order is with DPD, they will send you a text with you tracking reference to track your order online.

You can get money back when you trade in your old phone with our Trade In scheme.

Or take out an additional SIM only plan with a 10% existing customer discount.

Yes it’s easy to transfer your contacts and pictures to your new phone, here’s a help article for each manufacturer.

Yes, you can switch to a SIM only plan and keep your old device, just insert your new SIM card into your old device. If you have 45 days or more remaining on your current contract you may need to pay an early upgrade fee to switch to a SIM only plan.

Yes, moving to a Pay Monthly plan is easy. You can even keep your number and any remaining credit. See our latest offers here.

You may need to turn off iMessage if you’re now using an Android phone. You can do this by putting your new SIM card in your old iPhone and turn off iMessage and FaceTime in ‘Settings’. Then move your new SIM card to your new phone and use it as normal.

The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you’re an EE customer. Your first annual increase will take place in March 2021.

UK’S NO.1 NETWORK 7 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H1 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.

NO.1 5G network: based on analysis of 5G speed, reliability, and availability data collected by RootMetrics® in Jan-Jun 2020. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. Not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.

*EU roaming: You can use your full plan allowance of mins, texts and data in the EU.

EU countries: Our Europe Zone presently includes:, Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Réunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthélemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

*Note Turkey (you may connect to a Turkish network when in Northern Cyprus) and Andorra are outside the EU/EEA and not included in our European Roaming Zone. Therefore any calls made from either of these countries, or from Northern Cyprus if connected to a Turkish network will be chargeable.....

Pre-Order: your contract starts when your order is accepted but your plan will start at (and you will be charged from) the moment we send your new device out to you (i.e. just before you receive it). Device will be sent out within 30 days of launch subject to availability, but we’ll aim to send it quicker than that. Orders placed in store for delivery in store only. Please note that delivery estimates for pre-order & recently launched devices can sometimes change. We will always keep you updated on the progress of your order. You can cancel your pre-order if we don’t send your device within 30 days. If you cancel you will have to pay for services used. Services subject to credit check. Early upgrade fees may apply to existing customers upgrading within their current minimum term....

Full terms and conditions >

Handset - Smart Plans include our fastest speeds, smart benefits and upgrade anytime.

SIMO - Includes up to 60mb/s data speed.

Smart Benefits: Available to Pay Monthly handset, selected SIM and tablet customers on a Smart Plan. Choose your smart benefit at purchase, via My EE or by texting 150. We may at any time change the range of smart benefits available, the content of the smart benefit or the minimum length of time each must be active for. Third party subscriptions may be required. For more detail please see ee.co.uk/passes.

Apple Music: Data used will decrement from your plan allowance. Apple Music is for your personal, non-commercial use only. Requires a handset using either iOS 10 or Android 5 or later. Apple ID required. Apple Music has a £9.99/month value. You must not attempt to share, edit or adapt the content made available to you. Content is variable and may be withdrawn at any time. UK use only. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms

Apple Arcade: Data used will decrement from your plan allowance. Only available to iOS users. Apple Arcade is for your personal, non-commercial use only. To redeem requires an iPhone using iOS13 or later. To access content requires a device using iOS13 or later, iPad using iPadOS and Mac with macOS Catalina. Apple ID required. You must not attempt to share, edit or adapt the content made available to you. Content is variable and may be withdrawn at any time. UK use only. Apple Arcade terms apply. For more details go to ee.co.uk/apple-arcade

Apple TV+: Data used will decrement from your plan allowance. Only available to iOS users. Apple TV+ is for your personal, non-commercial use only. To redeem requires a iPhone using iOS 12.3 or later. To access content required a device using iOS12.3 or later, Mac with macOS Catalina and Apple TV with tvOS 12.3. Apple ID required. You must not attempt to share, edit or adapt the content made available to you. Content is variable and may be withdrawn at any time. UK use only. Apple TV+ terms apply. For more details go to ee.co.uk/apple-tv-plus

BT Sport: The app is made available to pay monthly customers on a Pay Monthly handset, SIM only phone and tablet plans as a 30 day rolling Add-On. If you’re a 4GEE Wi-Fi customer, including SIM Only, you’re not eligible for the Add-On. To use the app customers must have a smartphone or tablet containing an EE SIM. Devices must use at least Android 4.1 Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. The Add-On costs £10 a month. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance.

BT Sport App with Large Screen: The app is made available to pay monthly customers on a Pay Monthly handset, SIM only phone and tablet plans as a 30 day rolling Add-On. If you’re a 4GEE Wi-Fi customer, including SIM Only, you’re not eligible for the Add-On. To use the app customers must have a smartphone or tablet containing an EE SIM. Devices must use at least Android 4.1 Windows 10 or iOS 9 operating systems. Additionally, you can access the live channels on Apple TV, Samsung TV, and Xbox (Apple TV 4th generation and above, Samsung Smart TV 2015 and above, Xbox One, One X and One S). Some in-app functionality is restricted on Windows 10. EE will not provide any devices as part of this offer. The Add-On costs £15 a month. To use the BT Sport app you’ll need a TV licence for the household registered to your EE account. The BT Sport app and BT Sport Large Screen are for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance. You cancel at any time. All other data used when you use the BT Sport app will decrement from your plan’s data allowance. Content available via the BT Sport app may change from time to time.

Music data pass: £7.99 (inc VAT) a month. Available to customers on consumer and small business Pay Monthly plans (except Business Connect customers). You can cancel at any time. Data used whilst streaming and downloading video content on Apple Music, Tidal, and Deezer whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance.  All other data used when you use the Content Apps will decrement from your plan’s data allowance.  You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan.   The EE Music Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. For more details go to www.ee.co.uk/musicpass

Video data pass: £8.99 (inc VAT) a month. Available to customers on consumer and small business Pay Monthly plans (except Business Connect customers). You can cancel at any time. Data used whilst streaming and downloading video content on Netflix, MTV Play, Amazon Prime Video, TV Player and BT Sport whilst in the countries included in your Plan allowance. will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance.  You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. The EE Video Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. For more details go to ee.co.uk/videopassterms

Roaming: £10.00 (inc VAT) a month. Available to new and existing Consumer and Small Business Customers on a Pay Monthly Plan or selected 12 month SIM only phone plans. The add-on starts as soon as we receive your request. Offer subject to change. You can cancel at any time. Deposit needed for roaming in limited circumstances. Subject to credit check. Access your standard plan allowances in the USA, Canada, Mexico, Australia and New Zealand in addition to the UK & EU/EEA. Remember, data fair use policy outside UK of 15GB applies. See ee.co.uk/terms for countries and details. Allowances last until next bill or until used up, whichever comes first. Allowances don’t roll over. Our stable links policy applies, as set out in the Plan Terms. Once you have used up the allowance, or hit your 15GB fair use amount, standard rates apply as set out in the Non-Standard Price Guide. 

Amazon: Available to customers on 4GEE consumer and small business Pay Monthly plans (except Business Connect customers). Subject to credit check.  Amazon Prime Video is £5.99 (inc VAT) a month.  The add-on starts as soon as we receive your request.  Data used will decrement from your plan allowance. Offer subject to change. Amazon.com Inc and its affiliates are not sponsors of this promotion.  You can cancel at any time by contacting EE. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via Prime Video may change from time to time.  Prime Video terms apply.  Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.  For more details go to www.ee.co.uk/amazonterms

MTV music: Available to customers on 4GEE consumer and small business Pay Monthly plans (except Business Connect customers) for £3.99 (inc VAT) a month. Subject to credit check.  The add-on starts as soon as we receive your request for MTV.  Data used will decrement from your plan allowance.  You can cancel at any time. MTV is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via MTV may change from time to time.  MTV Play terms apply.  For more details go to www.ee.co.uk/mtvterms 

Apple Music: Available to customers on 4GEE consumer and small business Pay Monthly plans (except Business Connect customers) for £9.99 (inc VAT) a month. Subject to credit check. The add-on starts as soon as we receive your request. Data used will decrement from your plan allowance.  You can cancel at any time. Requires a handset using either iOS 10 or Android 4.3 or later. Apple ID required for full functionality. Unless you have an Apple Music Streaming add-on, data usage will decrement from your plan’s data allowance. Apple Music is for your personal, non-commercial use in the UK only. This offer is non-transferable. Not available with any other Apple Music membership offer. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms.

Pay Monthly Mobile Smart Plans: 24 month minimum term. Subject to credit check. Monthly charges assume online billing & Direct Debit payment. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 65p/min. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies when outside the UK. See www.ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. You own device 6 months from plan start date. Personal use only.  Available to Pay Monthly handset, selected SIM and tablet customers on a Smart Plan. Choose your smart benefit at purchase, via My EE or by texting 150. We may at any time change the range of smart benefits available, the content of smart benefits or the minimum length of time each must be active for. Third party subscriptions may be required. For more detail please see ee.co.uk/passes. For full details see ee.co.uk/servicepack.

The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details.

Samsung Galaxy 5G Note10+: 24 month minimum term. An upfront cost may apply. The upfront cost you may pay for the device applies as you are agreeing to a 24 month plan at the monthly cost shown. Subject to credit check. Monthly charges assume online billing.

Pay Monthly Mobile Essential Plans: 24 month minimum term. The upfront cost you pay for the device applies as you are agreeing to a 24 month plan at the monthly cost shown. Subject to credit check. Monthly charges assume online billing. Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. General: Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 65p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. You own device 6 months from plan start date. Personal use only. Essential plan: includes access to our fastest 4G speeds.